Elite Customer Support Specialist - AI-Powered High-Earning

Puffy; Minnesota; On-site; USD 28,929 - 30,996; Full time

Benefits offered by this job

401(k) with Company Match

Free Puffy mattress after 6 months

$1,000 Puffy/Halo Board store credit after 1 year

Comprehensive medical, dental, and vision insurance

Generous Paid Time Off (PTO) + US Public holidays

Access to AI-native tool stack

International team collaboration (14+ nationalities)

Job summary

A fast-growing eCommerce brand in Minnesota seeks an elite Customer Support Associate who excels in empathetic communication and strategic problem-solving. This role combines customer relationship management with the use of advanced tools and AI to enhance service delivery. The ideal candidate will have 1-2 years of experience in customer support within high-stakes environments and be adept with tools like Zendesk and Shopify, offering a compensation range of $21 to $22.50 per hour plus uncapped bonuses.

Qualifications

• 1-2+ years of proven customer support expertise in fast-paced, high-stakes environments.
• Master of professional communication with ability to command high volume inquiries.
• Proficient in modern support systems like Zendesk, Gorgias, or Freshdesk.

Responsibilities

• Respond to and own customer issues from first contact to final resolution.
• Utilize autonomy and advanced tools to manage customer interactions.
• Manage the flow of customer feedback and provide key insights.
• Partner with proprietary AI co-pilot to automate inquiries.
• Confidently manage high volume of customer inquiries.

Skills

Empathetic communication

Problem-solving

Fast and accurate typing

Tools

Zendesk

Gorgias

Freshdesk

Shopify

Job description

A fast-growing eCommerce brand in Minnesota seeks an elite Customer Support Associate who excels in empathetic communication and strategic problem-solving. This role combines customer relationship management with the use of advanced tools and AI to enhance service delivery. The ideal candidate will have 1-2 years of experience in customer support within high-stakes environments and be adept with tools like Zendesk and Shopify, offering a compensation range of $21 to $22.50 per hour plus uncapped bonuses.