Elite Customer Support Specialist

The Friedkin Group; Houston (TX); On-site; USD 22,000 - 34,000; Part time

Job summary

The Friedkin Group is seeking a Contractor for a Customer Care Specialist role in Houston. You will handle inbound calls, answer general inquiries, research information, document interactions, and ensure timely, accurate service in a high-volume environment.

Ideal candidates are customer-focused, dependable, and quick learners of systems and processes, with experience in call centers or related industries. This contract position requires strong communication and organizational skills.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and active listening skills.
• Ability to communicate professionally with customers and business partners.
• Comfortable navigating multiple computer systems while assisting callers.
• Strong attention to detail and ability to accurately document information.
• Ability to follow established processes and procedures.
• Ability to work effectively in a structured, high-volume environment.
• Dependable attendance and ability to work the assigned schedule.

Responsibilities

• Respond to a high volume of inbound customer and business partner calls in a professional and courteous manner.
• Assist callers with general questions, account or contract information, status updates, and other service-related inquiries within established guidelines.
• Research customer inquiries using internal systems and available resources to provide accurate information and appropriate next steps.
• Document customer interactions, inquiries, and outcomes accurately and completely in applicable systems.
• Route or elevate complex questions and issues to the appropriate team when additional assistance is required.
• Follow established call handling procedures, scripts, workflows, and service standards.
• Maintain confidentiality and appropriately handle customer and business information.
• Meet established expectations for attendance, schedule adherence, call quality, productivity, and customer service.
• Participate in required training and coaching to maintain knowledge of products, systems, procedures, and service expectations.
• Support additional call center and administrative activities as business needs require.

Skills

Verbal communication

Active listening

Documentation

Attention to detail

Process adherence

Call center experience

CRM systems

Attendance reliability

Multi-system navigation

Education

High school diploma or equivalent

Tools

CRM software

Job description

The Friedkin Group is seeking a Contractor for a Customer Care Specialist role in Houston. You will handle inbound calls, answer general inquiries, research information, document interactions, and ensure timely, accurate service in a high-volume environment.

Ideal candidates are customer-focused, dependable, and quick learners of systems and processes, with experience in call centers or related industries. This contract position requires strong communication and organizational skills.