Customer Care Specialist - Fast-Paced Support

Friedkin; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

The Friedkin Group is seeking a Contractor – Customer Care Specialist in Houston to deliver frontline customer service to GSFS Group customers, dealers, and partners. You will handle inbound calls, answer general inquiries, document interactions, and provide accurate, timely service in a fast-paced call center environment.

The role requires a high school diploma, prior customer service experience, and strong communication.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Strong verbal communication and active listening.
• Ability to communicate professionally with customers and partners.
• Comfortable navigating multiple computer systems.
• Strong attention to detail and accurate documentation.
• Ability to follow established processes.
• Ability to work effectively in a structured, high-volume environment.
• Dependable attendance and ability to work the assigned schedule.

Responsibilities

• Respond to a high volume of inbound customer and business partner calls in a professional and courteous manner.
• Assist callers with general questions, account or contract information, status updates, and other service-related inquiries within established guidelines.
• Research customer inquiries using internal systems and available resources to provide accurate information and appropriate next steps.
• Document customer interactions, inquiries, and outcomes accurately and completely in applicable systems.
• Route or escalate complex questions and issues to the appropriate team when additional assistance is required.
• Follow established call handling procedures, scripts, workflows, and service standards.
• Maintain confidentiality and appropriately handle customer and business information.
• Meet established expectations for attendance, schedule adherence, call quality, productivity, and customer service.
• Participate in required training and coaching to maintain knowledge of products, systems, procedures, and service expectations.
• Support additional call center and administrative activities as business needs require.

Skills

Customer service

Verbal communication

Active listening

Professional communication

Multiple systems

Attention to detail

Process adherence

Schedule reliability

Education

High school diploma or equivalent

Job description

The Friedkin Group is seeking a Contractor – Customer Care Specialist in Houston to deliver frontline customer service to GSFS Group customers, dealers, and partners. You will handle inbound calls, answer general inquiries, document interactions, and provide accurate, timely service in a fast-paced call center environment.

The role requires a high school diploma, prior customer service experience, and strong communication.