Contract Claims Payment Specialist

The Friedkin Group; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

The Friedkin Group is seeking a contractor to provide exceptional payment-related support, including processing claims, verifying data, and resolving discrepancies. You will serve as the primary contact for dealerships, customers, and vendors.

This contract role emphasizes accurate documentation, timely responses, and collaboration with Claims, Operations, Accounting, and Customer Service teams to maintain service levels and customer satisfaction.

Qualifications

• High school diploma or GED required.
• 1–2 years related experience and/or training preferred.
• Prior automotive/dealership experience highly preferred.

Responsibilities

• Provide superior customer service in phone conversations, written correspondences, follow-up activities, and coordination of job responsibilities.
• Process payments for approved claims in accordance with company policies and SLAs.
• Verify payment amounts, payee information, claim identifiers, vehicle details and required supporting documentation prior to payment issuance.
• Resolve payment discrepancies, returned payments, duplicate payments, overpayments and coordinate resolution.
• Serve as a primary contact for dealerships, repair facilities, vendors, customers, and agents regarding payment-related concerns.
• Handle escalated payment-related inquiries from dealerships, customers, agents, and business partners, documenting interactions and resolutions.
• Communicate payment status updates to internal and external stakeholders.
• Partner with Claims, Operations, Accounting, Customer Service, and vendors to resolve complex issues.
• Support payment reconciliations, audit requests, and financial control activities.
• Monitor payment queues and workload to ensure timely processing.
• Identify opportunities to improve payment processes and the customer experience.
• Deliver exceptional service while handling escalated payment inquiries and de-escalating issues.

Skills

Customer service

Payment processing

Verification

Communication

Education

High school diploma (GED)

Job description

The Friedkin Group is seeking a contractor to provide exceptional payment-related support, including processing claims, verifying data, and resolving discrepancies. You will serve as the primary contact for dealerships, customers, and vendors.

This contract role emphasizes accurate documentation, timely responses, and collaboration with Claims, Operations, Accounting, and Customer Service teams to maintain service levels and customer satisfaction.