Elite Concierge & Guest Experience Liaison

Soho House & Co.; New York (NY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Cookhouse & House Tonic

Team Events

Team Meal

Job summary

Soho House in New York invites applications for a Bellman to be the first point of contact for members and guests. You will welcome, assist, and support guests in an elevated yet approachable manner, greet guests by name when possible, and help create a refined Soho House guest experience.

In this role you will handle luggage, coordinate car service, and liaise with staff to ensure smooth operations. The position requires good organizational skills, strong communication, and a flexible schedule

Qualifications

• Experience in a guest-facing or hospitality role is preferred.
• Strong communication and organizational skills.
• Ability to work nights, weekends, and holidays when required.
• Detail-oriented with a proactive mindset.

Responsibilities

• Conduct Bell service responsibilities such as luggage service upon guest and member arrival and departure, luggage storage, message service delivery, parcel and mail hand-over and other related tasks
• Welcome members and guests by opening the entrance door as well as the car door in a professional manner as well as assist with luggage, unload car and deliver to guest room following their check in
• Greet all guests, patrons and members in a professional, appreciative and approachable way; addressing the guest by name (when applicable/possible), hold the lift for guests and provide property information
• Attend daily team meetings to understand and updates or changes to hours or operation, F&B outlets, amenities and / or if there are private events that result in limited access to specific areas of the property
• Brand ambassador and ability to discuss diverse products, services and amenities as well as various events and promotions (immediate or future),
• Act as an extension of the sales team to increase and maximize revenue streams through conversations and relationship building with members, guests and patrons
• Arrange car service, transportation or suggestions in neighboring community
• Ensure the counter and surrounding environment is kept tidy, neat and clean to Soho House Standards and Health & Safety guidelines set out to protect all staff, members and guests
• Maintain professional image while on duty with well grooming hygiene and prescribed uniform
• Performs other duties as assigned by supervisor/manager.

Skills

Customer service

Multitasking

Excellent listening

Flexible schedule

Job description

Soho House in New York invites applications for a Bellman to be the first point of contact for members and guests. You will welcome, assist, and support guests in an elevated yet approachable manner, greet guests by name when possible, and help create a refined Soho House guest experience.

In this role you will handle luggage, coordinate car service, and liaise with staff to ensure smooth operations. The position requires good organizational skills, strong communication, and a flexible schedule