Luxury Guest Concierge & Bell Desk

BHC; Town of Charleston (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

BHC is seeking a PM Bellperson to be the first and last impression for guests at a luxury hotel in New York. You will greet guests, assist with luggage, escort guests to rooms, and deliver exceptional service with discretion and attention to detail.

You will also manage luggage storage, communicate hotel amenities, coordinate transportation, and support group arrivals and events while upholding grooming and uniform standards. Fluency in English is required; additional languages are a plus.

Qualifications

• Experience in a luxury hotel or high-end guest service preferred.
• Excellent communication and interpersonal skills.
• Polished appearance and professional demeanor.
• Knowledge of hotel property, local attractions, and transportation options.
• Fluency in English; additional languages are an advantage.
• Positive attitude and team spirit with a guest-first mindset.

Responsibilities

• Greet guests warmly and manage arrivals/departures with courtesy.
• Assist with luggage handling during check-in/check-out.
• Escort guests to rooms and explain features and hotel services.
• Deliver messages, packages, or room service items discreetly.
• Coordinate guest transportation needs (taxis, valet, hotel vehicles).
• Maintain lobby and bell desk cleanliness and organization.
• Provide local directions and information to guests.
• Assist with group arrivals/departures and event logistics.
• Handle guest requests like couriers, personal item storage, and locating lost items.

Skills

Guest services

Communication

Professional appearance

English fluency

Multilingual (bonus)

Customer focus

Job description

BHC is seeking a PM Bellperson to be the first and last impression for guests at a luxury hotel in New York. You will greet guests, assist with luggage, escort guests to rooms, and deliver exceptional service with discretion and attention to detail.

You will also manage luggage storage, communicate hotel amenities, coordinate transportation, and support group arrivals and events while upholding grooming and uniform standards. Fluency in English is required; additional languages are a plus.