Bell Desk Concierge — Guest Welcome & Luggage

Highgate; New York (NY); Vor Ort; USD 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Paid jury duty leave

Personal leave

Medical leave

Military leave

Zusammenfassung

Highgate Hotels in Times Square, New York City, seeks a Bellperson to assist guests with luggage, escort them to rooms, and explain hotel services. You will support guests during their stay with a courteous, efficient approach and help with tours and local information.

The role requires standing for long periods, lifting up to 100 pounds occasionally, and strong communication skills. A valid driver's license is preferred for state-specific needs.

Qualifikationen

• High School diploma or equivalent required and/or experience in a hotel or related field preferred.
• Must have a valid driver's license for the applicable state.
• Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and in writing.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to maintain confidentiality of information.
• Maintain a warm and friendly demeanor at all times.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
• Comply with Highgate Hotel standards and regulations to encourage safe and efficient hotel operations.

Aufgaben

• Load and unload luggage carts.
• Organize and deliver luggage for tour groups.
• Escort guests to rooms and familiarize them with hotel services.
• Explain features of the room including operation of electronic devices and entertainment.
• Check/store luggage for arrivals and departures with luggage tags.
• Store, track, and deliver packages as needed.
• Assist with room changes.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, sports arenas, etc.
• Assist Houseperson with guest requests.
• Provide information, maps and directions as required.
• Where applicable answer console to assist front desk agents.
• Show guestrooms and suites as needed and emphasize the hotel’s amenities.
• Attend all hotel required meetings and trainings.
• Perform other duties as requested by management.

Kenntnisse

Driver's license

Customer service

Communication

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Highgate Hotels in Times Square, New York City, seeks a Bellperson to assist guests with luggage, escort them to rooms, and explain hotel services. You will support guests during their stay with a courteous, efficient approach and help with tours and local information.

The role requires standing for long periods, lifting up to 100 pounds occasionally, and strong communication skills. A valid driver's license is preferred for state-specific needs.