Elite Aviation Guest Experience Concierge

Signature Aviation; Teterboro (NJ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Paid maternity leave

Training and development

Job summary

Signature Aviation is seeking a Guest Experience Specialist to warmly greet guests and crews, coordinate services, and ensure a smooth, memorable visit in a fast-paced environment at our private aviation terminal.

You will work varied shifts, including nights, weekends and holidays, and interact with team members, guests, and vendors while maintaining high standards of hospitality and safety.

Qualifications

• High School Diploma or GED.
• At least 1 year of customer experience in retail, hospitality, or sales is preferred.
• Must possess a valid state driver’s license.
• Minimum of 18 years of age.
• Ability to pass company background checks and airport security requirements.
• Must be legally authorized to work in the jurisdiction of employment.
• Ability to drive standard and automatic transmission vehicles is preferred.

Responsibilities

• Meet and greet guests and crews and escort them to entrances, aircraft, or vehicles.
• Collaborate with team members to ensure services are handled promptly and courteously.
• Process guest purchases and fuel transactions per procedures; may assist with accounting.
• Provide concierge services (hotel, transport, catering, customs appointments).
• Manage inquiries, resolve requests, and address concerns efficiently.
• Maintain knowledge of facilities, services, and local information for guests.

Skills

Hospitality Skills

Language Skills

Math Skills

Communication Skills

Critical Thinking / Reasoning

Interpersonal Skills

Multitasking

Computer Skills

Education

High School Diploma or GED

Tools

SIGops/SIGnet

Job description

Signature Aviation is seeking a Guest Experience Specialist to warmly greet guests and crews, coordinate services, and ensure a smooth, memorable visit in a fast-paced environment at our private aviation terminal.

You will work varied shifts, including nights, weekends and holidays, and interact with team members, guests, and vendors while maintaining high standards of hospitality and safety.