Elite Auto Service Leader: Build a High-Performance Team

EasyCare Recruiting; Tennessee; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation with/perf.

Paid vacation & holidays

Leadership development & training

Modern facilities & growth

Job summary

Zohorecruit is seeking a Service Manager in Sullivan, Tennessee to lead a dealership's fixed operations. You will coach service advisors, technicians, dispatch and support staff to deliver exceptional customer experiences while meeting profitability targets.

The ideal leader motivates teams, uses KPIs to improve productivity, and maintains calm under pressure. You'll build a culture of trust, accountability, and continuous improvement, and drive initiatives to raise CSI and customer retention.

Qualifications

• An inspiring leader who coaches, mentors, and holds people accountable.
• Champions customer experience and employee development.
• Driven by KPIs, efficiency, productivity, CSI, and profitability.
• Calm under pressure and passionate about continuous improvement.
• Committed to building a culture of trust, teamwork, and excellence.

Responsibilities

• Oversee daily Fixed Operations performance.
• Lead service advisors, technicians, dispatch and support staff.
• Drive customer satisfaction and retention initiatives.
• Improve workflow, productivity and operational efficiency.
• Provide training, coaching and accountability.

Skills

Leadership

Coaching

Customer Experience

KPIs

Team Development

Accountability

Continuous Improvement

Job description

Zohorecruit is seeking a Service Manager in Sullivan, Tennessee to lead a dealership's fixed operations. You will coach service advisors, technicians, dispatch and support staff to deliver exceptional customer experiences while meeting profitability targets.

The ideal leader motivates teams, uses KPIs to improve productivity, and maintains calm under pressure. You'll build a culture of trust, accountability, and continuous improvement, and drive initiatives to raise CSI and customer retention.