Automotive Service Manager: Team Leader + Service Excellence

EasyCare Recruiting; Winchester (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

Zohorecruit is seeking an automotive Service Manager to lead a busy service department in Winchester, VA, with potential coverage in nearby Martinsburg, WV or Hagerstown, MD. You will drive customer service excellence, staff development, and workflow optimization.

You will train Advisors, set monthly goals, supervise staff, and ensure work meets specifications while maintaining integrity and hospitality. If you are passionate about cars and people, this role offers a path to advance within a

Qualifications

• Five years related experience and/or training; or equivalent combination of education and experience.
• Graduation from an industry recognized service training program also preferred by not required.

Responsibilities

• Train Advisors to greet every customer with hospitality and the highest level of respect.
• Train Advisors to present the best solution to properly repair our customer’s vehicle in an easy-to-understand way.
• Manage the store’s workflow in an effective and efficient manner.
• Train Advisors to sell our services without compromising honesty and integrity.
• Maintain a positive attitude and team atmosphere at all times.
• Direct, coordinate, and participate in customer service activities as workload dictates.

Skills

Five years related experience

Industry training program

Job description

Zohorecruit is seeking an automotive Service Manager to lead a busy service department in Winchester, VA, with potential coverage in nearby Martinsburg, WV or Hagerstown, MD. You will drive customer service excellence, staff development, and workflow optimization.

You will train Advisors, set monthly goals, supervise staff, and ensure work meets specifications while maintaining integrity and hospitality. If you are passionate about cars and people, this role offers a path to advance within a