Senior Services Technician (General Relief)

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); Hybrid; USD 52,000 - 66,000; Full time

Job summary

Alaska Department of Health in Anchorage is seeking a Senior Services Technician to support the General Relief Unit by processing applications for financial assistance for assisted living placements and determining eligibility and benefit authorizations.

You will collaborate with service providers, consumers and teammates to address case-by-case situations while performing a mix of clerical duties; hybrid telework may be available after probation.

Qualifications

• Three years of clerical experience with one year in public health, health care services, senior services or related field.
• High school graduation or equivalent is required; college education may substitute for experience.

Responsibilities

• Receive and process applications for financial assistance for assisted living placements.
• Determine eligibility and authorize benefits with accuracy and timeliness.
• Collaborate with service providers, consumers and teammates to solve cases and perform clerical duties.

Skills

Clerical experience

Public health knowledge

Customer service

Education

High school diploma or equivalent

College education substitute

Job description

Job Description

This Individual Position is Exempt from the Hiring Freeze.

Welcome to the Department of Health.

We’d be delighted to have you join our team.

This position is open to Alaskan Residents only.

Please check out the residency definition to determine if you qualify.

What you will be doing:

You're invited to join our dynamic and mission-driven General Relief Unit team as a Senior Services Technician.

In this role, you will:

• Receive and process applications for financial assistance for assisted living placements through General Relief Assisted Living Home Care Program to make accurate, timely eligibility determinations and benefit authorizations.
• Collaborate closely with service providers, consumers, and teammates to creatively problem-solve unique, case-by-case situations, while handling a mix of clerical and administrative duties that keep your days interesting and engaging.
• Hybrid remote work may be available for this position after completing a probationary period.

If you thrive in a dynamic team setting and want a rewarding role that is engaging, varied, and makes a meaningful impact for Alaskans, we'd love to hear from you.

Our organization, mission, and culture:

Our mission is to promote health, well-being, and safety for individuals with disabilities, seniors, and vulnerable adults by facilitating access to quality services. It supports fostering independence, personal choice, and dignity.

The benefits of joining our team:

You will be a member of the General Relief/Central Applications Processing Unit. This is a friendly team working in a positive, dynamic work environment, committed to quality services for seniors and people with disabilities. The Division promotes continuous learning and personal growth, as well as access to development and advancement opportunities.

The working environment you can expect:

This position is located in Anchorage. The office is located in Northeast Anchorage (1835 Bragaw Street). It is near Costco, East High School, various restaurants, and a coffee shop. Parking is readily available at the office.

You will work closely with other members in both the Division and the Department of Health. There may be an opportunity for a hybrid telework schedule once you have successfully passed the probation period.

Who we are looking for:

We are interested in candidates who possess some or all of the following position-specific competencies:

• Accountability: Holds self and others accountable for measurable, high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

Minimum Qualifications:

• High school graduation or equivalent.
• Three years of clerical experience with one year of experience in public health, health care services, senior services, medical assistance programs, health education, nursing, medical social work, health services administration or a closely related field.
• College education from an accredited college with a course emphasis in social services or a related field may substitute for the required experience.

Additional relevant information:

To view the general description and example of duties for this job class, please go to the following link and search for Senior Services Technician:

https://www.governmentjobs.com/careers/Alaska/classspecs