Eligibility Specialist - On-Site Community Support

Express Employment Professionals - Cincinnati East; Town of Florence (WI); On-site; USD 50,971,000 - 57,859,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Florence, WI is seeking an Eligibility Specialist to support a community organization. The role is on-site, full-time, paying $19 per hour, and involves greeting clients, scheduling appointments, and guiding applicants through program eligibility.

You will review documents, enter data, maintain confidential records, and provide courteous service by phone, email, and in person.

Qualifications

• 3+ years of consistent office or administrative experience
• Demonstrated job stability and strong attendance history
• Ability to stay organized and multi-task in a fast paced environment
• Professional customer service and communication skills
• Excellent computer and data-entry skills
• Strong attention to detail, accuracy, and confidentiality
• High school diploma or equivalent
• Bilingual skills are a plus, but not required

Responsibilities

• Greet customers professionally at the front desk
• Answer and direct phone calls
• Schedule and manage client appointments
• Provide clear information regarding program eligibility
• Review and verify application information and documentation
• Enter data and process online or on-demand applications
• Assist with general administrative duties and provide excellent customer service by phone, email, and in person
• Maintain accurate, organized, and confidential records

Skills

Office experience

Data entry

Customer service

Attention to detail

Confidentiality

Time management

Communication skills

Education

High school diploma or equivalent

Job description

Express Employment Professionals - Cincinnati East in Florence, WI is seeking an Eligibility Specialist to support a community organization. The role is on-site, full-time, paying $19 per hour, and involves greeting clients, scheduling appointments, and guiding applicants through program eligibility.

You will review documents, enter data, maintain confidential records, and provide courteous service by phone, email, and in person.