Eligibility Specialist II — Public Benefits & Training Mentor

Florida; Orlando (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

The Florida Department of Children and Families is seeking an Eligibility Specialist II to determine eligibility for public assistance programs, review cases, and support staff within the State Personnel System.

You will conduct interviews, validate information, document electronic records, and ensure timeliness under federal and state deadlines, while working in the Orlando area and supporting families with essential services.

Qualifications

• Ability to conduct fact finding interviews and gather required information.
• Strong numerical skills for data entry and calculations.
• Experience using case management systems to document records.

Responsibilities

• Determine eligibility for public assistance programs during processing.
• Conduct interviews with applicants and household members to obtain needed information.
• Review cases and provide feedback to improve accuracy and timeliness.
• Identify fraud and/or overpayment and refer to appropriate departments.

Skills

Problem solving

Basic arithmetic

Computer literacy

Interviews / fact finding

Communication skills

Job description

The Florida Department of Children and Families is seeking an Eligibility Specialist II to determine eligibility for public assistance programs, review cases, and support staff within the State Personnel System.

You will conduct interviews, validate information, document electronic records, and ensure timeliness under federal and state deadlines, while working in the Orlando area and supporting families with essential services.