Eligibility Specialist II — Childcare Services

Child Care Group; Beaumont (TX); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Time Off

12 Paid Company Holidays

401(K) match

Medical, Dental and Vision Insurance

Short Term Disability

Long Term Disability

Life Insurance

Resumo da oferta

ChildCareGroup in Beaumont, TX is seeking an Eligibility Specialist II to determine eligibility for childcare services and enroll families in eligible centers. You will calculate household income and manage case files while educating customers on quality childcare.

This role requires accuracy, confidentiality and strong customer service in a busy office environment. Join a legacy organization with comprehensive benefits and a values-driven culture emphasizing service, professionalism, integrity,

Qualificações

• High School Diploma or equivalent required; associate’s or bachelor’s preferred.
• Child Development experience is a plus.
• Ability to adapt to frequent policy changes with strong critical thinking and problem solving.
• Excellent task management skills including organization, time management, multitasking, and prioritizing work.
• Proficiency in Microsoft Word, Excel and Outlook.
• Strong written and verbal communication.
• Ability to cope with stressful situations and the public.
• Promotes a positive work environment and strong business ethics.
• Prompt and regular attendance is required.

Responsabilidades

• Determines eligibility and maintains all eligibility records for case files.
• Performs mathematical calculations to determine household income and the parent’s share of cost; processes enrollment forms.
• Adheres to state/local policies and determines eligibility based on confidential documentation; may discontinue services as needed.
• Processes eligibility changes, drops, and transfers within required timeframes.
• Manages high volumes of case files and data entry into TWIST and internal systems.
• Completes case documentation in an objective, fact-based manner.
• Establishes rapport and credibility with customers and providers through excellent service.
• Interprets and explains state/local policies to customers clearly.
• Educates new customers entering the program and offers alternatives if not eligible.
• Produces content and edits documents; provides backup support to team.
• Other duties as assigned.

Conhecimentos

Customer service

Attention to detail

Time management

Problem solving

Verbal communication

Organization

Formação académica

High School Diploma or equivalent

Associate's or Bachelor's degree preferred

Child Development experience a plus

Ferramentas

Microsoft Word

Microsoft Excel

Outlook

Descrição da oferta de emprego

ChildCareGroup in Beaumont, TX is seeking an Eligibility Specialist II to determine eligibility for childcare services and enroll families in eligible centers. You will calculate household income and manage case files while educating customers on quality childcare.

This role requires accuracy, confidentiality and strong customer service in a busy office environment. Join a legacy organization with comprehensive benefits and a values-driven culture emphasizing service, professionalism, integrity,