Eligibility Specialist II

Child Care Group; Beaumont (TX); Sur place; USD 38 000 - 48 000; Plein temps

Avantages offerts par ce poste

Paid Parental Leave

12 Company Holidays

401(k) match

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Résumé du poste

ChildCareGroup in Beaumont, TX is seeking an Eligibility Specialist II to determine family needs, assess eligibility, enroll customers in childcare programs, and provide education on program options. The role emphasizes accuracy in data entry and compliance with state guidelines.

The position requires strong customer service, attention to detail, and the ability to handle a high-volume workload while guiding families through the process.

Qualifications

• High School Diploma or equivalent; associate’s or bachelor’s preferred.
• Experience with determining eligibility and working directly with customers.
• Proficiency in Microsoft Word, Excel and Outlook; strong communication and problem solving.

Responsabilités

• Determines eligibility, maintains, and completes all eligibility records for case files, including eligibility screening and assessment of family needs.
• Performs mathematical calculations to determine household income and the parent’s share of cost and will process enrollment forms.
• Adheres to state and local policies and accurately determine eligibility based on confidential documentation; must discontinue services when necessary.
• Processes eligibility, case changes, drops, and transfers accurately within the required timeframe.
• Manages a high volume of case files and data entry daily; enters all data into TWIST and internal systems.
• Completes case documentation in an objective and fact-based manner for audits and monitors.
• Establishes rapport with customers and providers by providing excellent customer service.
• Interprets and communicates state/local policies; educates new customers and offers alternatives when not eligible.

Connaissances

Customer service

Data entry

Attention to detail

Time management

Formation

High School Diploma or equivalent

Associate's or bachelor’s degree preferred

Outils

TWIST

Microsoft Word

Microsoft Excel

Outlook

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Eligibility Specialist II

Full Time Clerical Beaumont, TX, US

2 days ago Requisition ID: 2105

Make an Impact as an Eligibility Specialist II

You will interact with customers and childcare providers todeterminetheir needs and provide customers withchild careservices and information. This includesdeterminingeligibility, providing consumer education as it relates to the importance of quality childcare and enrolling customersin eligiblechildcare provider’s centers.

Why work for ChildCareGroup?

Founded in 1901, ChildCareGroup’s (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families. ChildCareGroup believes that children do better as their parents do better. When families thrive, communities succeed.

ChildCareGroup offers a generous benefits package including Paid Parental Leave, (12) Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision and more!

You are a great fit for the role because you identify with the CCG SPIRIT, our core values:

SERVICE – Lead with a servant’s heart

PROFESSIONALISM – Perform our best every day

INTEGRITY – Do what is right

RESPECT – Treat each other the way we wish to be treated

TEAMWORK – Communicate and collaborate to achieve our goals

Responsibilities

• Determineseligibility,maintains, and completes all eligibility records for case files, including eligibility screening and assessment of family needs.
• Performs mathematical calculations to determine household income and the parent’s share of cost and will process the appropriate enrollment forms.
• Adheres to state and local policies and accurately determine eligibility based on confidential documentation. Must be able to discontinue services when necessary.
• Processes eligibility, case changes, drops, and transfers accurately within the required timeframe as established by funding sources.
• Manages a high volume of case files and data entry daily. Enters all data into The Workforce Information System of Texas (TWIST) and internal systems accurately and in the required timeframe.
• Completes case documentationin an objective and fact-based manner, with the understanding that records may be reviewed and used by other users of the state database and professionals, including monitors, TWC and Workforce Solutions staff, fraud investigators, attorneys, service providers, and other professionals.
• Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner.
• Contacting customers will be necessary to gather necessary information and explain outcomes, and customer rights and responsibilities.
• Interprets and communicates state and local policies and procedures to customers in an understandable manner.
• Educates new customers coming into program and offer solutions for other related issues customers might be facing – example; if they are not eligible, offer other alternatives.
• Must be able to communicate effectively anddiscontinueservices when applicable.
• Attention to detail and a positive attitude are keys to success in this position.
• Produces content/ copy and accurately edits documents.
• Provides back up support to team members.
• Other duties and responsibilities as assigned.

Educationand Experience

• High School Diploma or equivalent, associate’s or bachelor’s degree preferred.
• Child Development experience a plus. One to two years of experience in determining eligibility, working directly with customers and entering information into a database.
• Ability to adapt to frequent policy changes and show flexibility; must have above average critical thinking and problem solving skills and be results driven.
• Ability to accurately interpret and understand customer correspondence; must have excellent task management skills, which include organization, attention to detail, time management, multi-tasking, and prioritizing work.
• Proficiency in Microsoft Word, Microsoft Excel and Outlook is required.
• Strong written and verbal communication skills required.
• Demonstrates the ability to cope with stressful situations and the public.
• Promotes a positive work environment and possesses outstanding business ethics.
• Prompt and regular attendance is required.

Travel and Compliance Requirements

• Must have a valid Texas driver's license
• Driving record mustcomply withCCG's automobile insurance carrier requirements
• Must haveliability insurance coverage and reliable personal transportation
• Ability to travel locally or out of town asrequired
• Mileage reimbursement is offered when applicable
• Must successfully meet all compliance background check requirements for federal funding throughout employment

ChildCareGroup’s Generous Health and Wellness Benefits

• Short Term, Long Term Disability and Basic Life Insurance at no cost
• Medical, Dental and Vision Insurance
• 401(K) with a company match
• Paid Time Off
• 12 Paid Company Holidays

ChildCareGroup is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.