Eligibility Specialist II – Childcare Access & Support

ChildCareGroup; Waco (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Parental Leave

12 Company Holidays

401(k) match

Paid Time Off

Medical, Dental, Vision

Job summary

ChildCareGroup is seeking an Eligibility Specialist II to interact with customers and childcare providers to determine needs and enroll customers in eligible centers. The role involves eligibility determinations, data entry in TWIST, and providing consumer education on childcare services.

Founded in 1901, ChildCareGroup offers comprehensive benefits and a mission to support families and early childhood professionals.

Qualifications

• Requires High School Diploma or equivalent; associate/bachelor’s degree preferred.
• 1-2 years of experience in determining eligibility or customer interaction is desirable.
• Proficiency with Microsoft Word, Excel and Outlook is required.
• Ability to adapt to policy changes and manage multiple tasks efficiently.

Responsibilities

• Determines eligibility and maintains eligibility records for case files.
• Performs calculations to determine household income and parent share of cost.
• Processes eligibility, case changes, drops, and transfers within required timeframes.
• Enters data into TWIST and internal systems accurately and timely.
• Establishes rapport with customers and providers and provides excellent customer service.
• Communicates state/local policies clearly and educates new customers about program options.

Skills

Customer service

Attention to detail

Time management

Verbal communication

Written communication

Problem solving

Education

High School Diploma or equivalent

Associate degree preferred

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

ChildCareGroup is seeking an Eligibility Specialist II to interact with customers and childcare providers to determine needs and enroll customers in eligible centers. The role involves eligibility determinations, data entry in TWIST, and providing consumer education on childcare services.

Founded in 1901, ChildCareGroup offers comprehensive benefits and a mission to support families and early childhood professionals.