Eligibility Specialist II: Child Care Services

Child Care Group; Beaumont (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid Parental Leave

12 Company Holidays

401(k) match

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

ChildCareGroup in Beaumont, TX is seeking an Eligibility Specialist II to determine family needs, assess eligibility, enroll customers in childcare programs, and provide education on program options. The role emphasizes accuracy in data entry and compliance with state guidelines.

The position requires strong customer service, attention to detail, and the ability to handle a high-volume workload while guiding families through the process.

Qualifications

• High School Diploma or equivalent; associate’s or bachelor’s preferred.
• Experience with determining eligibility and working directly with customers.
• Proficiency in Microsoft Word, Excel and Outlook; strong communication and problem solving.

Responsibilities

• Determines eligibility, maintains, and completes all eligibility records for case files, including eligibility screening and assessment of family needs.
• Performs mathematical calculations to determine household income and the parent’s share of cost and will process enrollment forms.
• Adheres to state and local policies and accurately determine eligibility based on confidential documentation; must discontinue services when necessary.
• Processes eligibility, case changes, drops, and transfers accurately within the required timeframe.
• Manages a high volume of case files and data entry daily; enters all data into TWIST and internal systems.
• Completes case documentation in an objective and fact-based manner for audits and monitors.
• Establishes rapport with customers and providers by providing excellent customer service.
• Interprets and communicates state/local policies; educates new customers and offers alternatives when not eligible.

Skills

Customer service

Data entry

Attention to detail

Time management

Education

High School Diploma or equivalent

Associate's or bachelor’s degree preferred

Tools

TWIST

Microsoft Word

Microsoft Excel

Outlook

Job description

ChildCareGroup in Beaumont, TX is seeking an Eligibility Specialist II to determine family needs, assess eligibility, enroll customers in childcare programs, and provide education on program options. The role emphasizes accuracy in data entry and compliance with state guidelines.

The position requires strong customer service, attention to detail, and the ability to handle a high-volume workload while guiding families through the process.