ELIGIBILITY SPECIALIST II - 60065933

Florida; Kissimmee (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

The Florida Department of Children and Families seeks an Eligibility Specialist II to determine initial and ongoing eligibility for social service programs. You will interview applicants, collect documentation, review records, and verify information to ensure accurate determinations.

You will coordinate with staff, provide referrals to community resources, and may conduct fraud investigations for program integrity. Strong knowledge of public assistance policies is essential.

Qualifications

• Bachelor's degree from an accredited college or university and two years of professional experience in determining eligibility for social insurance or social service programs.
• Master's degree from an accredited college or university and one year of experience as described above.

Responsibilities

• Determine initial and ongoing eligibility for social service programs.
• Review documents for validity and accuracy to support eligibility determinations.
• Conduct interviews to collect/update personal data and guides applicants in documenting required information.
• Assist clients in obtaining documentation and verify information.
• Provide information on other department and community resources and make referrals as appropriate.
• Plan, guide and coach staff; conduct fraud investigations when needed.

Skills

Public assistance knowledge

Problem-solving

Training principles

Goal setting

Arithmetic

PC skills

Fact-finding interviews

Record keeping

Diversity sensitivity

Change adaptation

Stress management

Technical writing

Regulatory interpretation

Deadline prioritization

Relationship building

Oral communication

Ethical business practices

Excel basics

Education

Bachelor's degree + 2 years experience

Master's degree + 1 year experience

Tools

Microsoft Excel

Mainframe systems

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:887133

Agency: Children and Families

Working Title: ELIGIBILITY SPECIALIST II - 60065933

CLASS TITLE: ECONOMIC SELF-SUFFICIENCY SPECIALIST II

ALLOCATION FACTOR(S)

This is professional work determining initial and ongoing eligibility for social service programs, including reviewing and analyzing error-prone and complex cases to evaluate the quality of services; conducting training and mentoring staff as appropriate. This work also involves planning, evaluating, leading and guiding staff; establishing overpayment and over-issuance claims; conducting fraud investigations for public assistance programs; and making appropriate referrals to community resources and providers.

EXAMPLES OF WORK PERFORMED:

(Note: The examples of work as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position. Examples of work performed are not to be used for allocation purposes.)

• Conducts interviews to collect/update personal data on applicants and clients and household members and assists applicants and clients in clarifying and obtaining documentation required to establish eligibility.
• Assists the client in obtaining documentation when the individual is unable to act on his or her own behalf; reviews documents for validity.
• Initiates necessary collateral contracts to verify information provided by applicants and clients.
• Reviews and analyzes forms, applications, documents or other information to make eligibility determinations.
• Obtains necessary documentation, certification or approval in support of actions.
• Uses mainframe computer systems or software applications to access, create, edit, print, send, retrieve or manipulate data, files or other information.
• Provides applicants and clients with information concerning other department and community assistance programs and makes referrals as appropriate.
• Plans, evaluates, guides and coaches staff as required.
• Conducts fraud investigations and recommends appropriate action.
• Reviews and analyzes error-prone and complex cases to assist entry level staff.
• Acquires and maintains a working knowledge of relevant laws, regulations, policies, standards or procedures.
• Collects data, compiles and organizes information.
• Verifies accuracy of data and reconciles errors or inconsistencies.
• Provides training to other staff.
• Explains or justifies decisions, conclusions, findings or recommendations.
• Maintains or updates data, records or other information to ensure accurate case records.
• Makes recommendations for improvements, solves problems or takes corrective action when issues arise.
• Uses prescribed mathematical and statistical formulas, schedules, tables or procedures to perform eligibility determination.
• Collaborates with others or works on teams to accomplish work-related activities and to determine appropriate action or recommend improvements or solutions to problems.
• Reads and understands non-technical materials such as letters, memoranda, electronic mail or simple instructions.
• Completes forms, documents or routine reports, and composes simple correspondence or other written work such as memoranda and form letters.
• Retrieves, adds or removes materials from a filing system.
• Types materials and transfers information from one document or record to another.
• Performs other related work as required.

KNOWLEDGE, SKILLS AND ABILITIES:

(Note: The knowledge, skills and abilities (KSA's) identified in this class specification represent those needed to perform the duties of this class. Additional knowledge, skills and abilities may be applicable for individual positions in the employing agency.)

• Knowledge of public assistance program objectives and policies.
• Knowledge of problem-solving techniques.
• Knowledge of training principles and practices.
• Knowledge of goal setting techniques.
• Knowledge of arithmetic.
• Skill in operating a personal computer.
• Ability to conduct fact-finding interviews.
• Ability to accurately prepare and maintain records and reports.
• Ability to work with a diverse range of people.
• Ability to adapt to change.
• Ability to deal calmly and effectively in high stress situations.
• Ability to compose documents or correspondence involving technical information.
• Ability to perform complex arithmetic operations.
• Ability to interpret and apply regulatory materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective working relationships.
• Ability to communicate effectively orally.
• Ability to apply ethical business practices.
• Basic knowledge of Microsoft Excel required.

MINIMUM QUALIFICATIONS

A bachelor's degree from an accredited college or university and two years of professional experience in determining eligibility for social insurance or social service programs.

A master's degree from an accredited college or university and one year of experience as described above.

Para-professional experience involving eligibility determination, investigations, interviewing, counseling, recruitment, claims taking or claims examining in a social insurance or social service program can substitute on a year-for-year basis for the required college education.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.