ELIGIBILITY SUPERVISOR - SES - 60019825

State of Florida; Tallahassee (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Florida Department of Children and Families is seeking an Eligibility Supervisor – SES to lead the regional ESS team from Pensacola to Tallahassee. The role focuses on supervising Economic Self-Sufficiency Specialists, guiding eligibility determinations, interviews and counseling to assist families.

The incumbent will train staff, monitor performance and ensure alignment with agency goals, policy requirements and customer service standards. Strong communication and data skills are essential.

Qualifications

• Two years or more paraprofessional experience in eligibility, interviews, counseling, or customer service.
• OR an associate’s degree.
• OR 60 semester or 90 quarter hours substitute for experience.
• Minimum two years of ESS processing experience as ESS I or II.
• Must be willing to travel.

Responsibilities

• Supervise Economic Self-Sufficiency Specialists and evaluate performance.
• Plan and direct work to enhance customer service and agency goals.
• Provide coaching and ensure compliance with policy and background checks.

Skills

Eligibility determination

Interviews

Counseling

Customer service

Team supervision

Education

Associate degree

60 semester/90 quarter hours

Job description

Requisition No:886839

Agency: Children and Families

Working Title: ELIGIBILITY SUPERVISOR - SES - 60019825

JOB FAMILY: COMMUNITY AND SOCIAL SERVICES

OCCUPATIONAL GROUP: COUNSELING AND SOCIAL WORK

OCCUPATION: COMMUNITY AND SOCIAL SERVICE SPECIALISTS, ALL OTHER

JOB CODE: 21-1099-03

Economic Self-Sufficiency SpecialistSupervisor – SES

This is a regional position and can be located anywhere between Pensacola, FL and Tallahassee, FL

THIS ADVERTISEMENT IS AN INTERNAL AGENCY OPPORTUNITY; ONLY PERSONS ALREADY EMPLOYED BY THE DEPARTMENT OF CHILDREN AND FAMILIES ARE ELIGIBLE TO APPLY

A STATE OF FLORIDA APPLICATION MUST BE FULLY COMPLETED WITH NO GAPS IN EMPLOYMENT SHOWING, OR IT WILL NOT BE CONSIDERED FOR THIS POSITION

APPLICANTS WHO ARE BI-LINGUAL ARE DESIRED

It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

MINIMUM REQUIREMENTS

• Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
• OR have an associate’s degree.
• OR 60 semester or 90 quarter hours of collegecan substitute for the experience
• Minimum of two years of processing experience in the ESS program as an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II (Eligibility Specialist I or Eligibility Specialist II.)
• Must be willing to travel.

Applicants must meet the minimum requirements to be hired for this position.

SPECIAL REQUIREMENTS

A skills assessment test will be administered as part of the application process for this position.

JOB DESCRIPTION

This is professional work supervising Economic Self-Sufficiency Specialists. The primary duty of this position is to communicate with, motivate, train and evaluate employees' performance; plan and direct

their work; and to lead their team in such a manner that it enhances customer service and the goals of the agency.

Applicants should have excellent people and computer skills and the following Knowledge, Skills and Abilities:

CORE COMPETENCIES

Learning

Actively pursues learning anddevelopment opportunities. Uses effective and efficient learning techniques to acquire and apply new knowledge and skills. Works with new material or information tograsp its implications.

Receives and interprets verbalmessages and other cues such as tone or body language in ways that areappropriate to situations.Listens towhat other people are saying and asks questions as appropriate.

Oral Communication

Expresses information verballyto others; ability to effectively convey ideas and thoughts; ability tounderstand your audience while conveying information.

Understands written sentencesand paragraphs in work related documents.

Uses correct English, grammar,punctuation and spelling to communicate thoughts, ideas and information andmessages in writing.Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Management of Personnel Resources

Motivates, develops, and directs people as they work, identifies the best people for the job.Gives timely, specific feedback and helpfulon-the-job coaching. Createsenthusiasm, a feeling of investment and a desire to excel.

Problem Solving

Identifies problems, determinesaccuracy and relevance of information, uses sound judgment to generate andevaluate alternatives, and to make recommendations.Identifies key causes and things that mustbe changed to achieve a goal.

Team Building

Identifies and cultivates relationships with key stakeholders.Fosters commitment and team spirit; works with others to achieve goals.

Planning and Evaluation

Organizes work, setspriorities, determines resource requirements, and determines short orlong-term goals and strategies to achieve them.Observes and evaluates the outcomes of aproblem solution to identify lessons learned or redirect efforts.

Conflict Management

Manages and resolves conflicts,grievances, confrontations or disagreements in a constructive manner tominimize negative personal impact.BrBr brings substantive conflicts and disagreements into the open andattempts to resolve them while maintaining positive internal and externalworking relationships.

Approachability

Easy to talk to or deal with;friendly; is sensitive to and patient with the interpersonal anxieties ofothers; builds rapport well; is a good listener; is an early knower, gettinginformal and incomplete information in time to do something about it.

Leads Change and Innovation

Anticipates and responds toopportunities created by change. Leadschange in people, structure, and processes that move the organization fromwhere we are now to where we want to be.Produces exceptional results by seeking, generating and encouragingnew ways of doing things.

Managing Performance

Sets goals and managesperformance and progress towards these goals.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of policies and procedures for all ACCESS programs.

Knowledge of interviewing techniques.

Knowledge of methods of compiling, organizing and analyzing data.

Knowledge of applicable mainframe systems and software applications.

Skill in operating a personal computer.

Ability to supervise people.

Ability to coordinate the operations and activities of a unit.

Ability to interpret and apply complex information concerning policies and procedures related to ACCESS programs.

Ability to develop and deliver public presentations.

Ability to investigate complaints.

Ability to meet and deal with the public in a variety of situations.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

LICENSURE, CERTIFICATION OR REGISTRATION REQUIREMENTS

EFFECTIVE: 09/09/02

History: 07/01/02

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.