ELIGIBILITY SUPERVISOR - SES - 60019768

Florida; Bonifay (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Florida Department of Children and Families is hiring an Eligibility Supervisor (SES) to oversee Economic Self-Sufficiency Specialists in Bonifay, FL. The role focuses on supervising staff, improving client eligibility processes, and ensuring accurate program delivery.

The position requires experience in eligibility, interviewing and customer service, with a path from ESS Specialist I/II; travel is required and bilingual skills are a plus.

Qualifications

• Two years or more paraprofessional experience in eligibility, interviewing, counseling, or customer service.
• Associate’s degree or 60/90 credit hours may substitute for experience.
• Minimum 18 months of ESS processing experience as Economic Self-Sufficiency Specialist I/II.
• Must be willing to travel.

Responsibilities

• Supervise Economic Self-Sufficiency Specialists; motivate, train and evaluate performance; plan and direct work.
• Lead team to enhance customer service and agency goals; communicate effectively with staff and stakeholders.
• Apply knowledge of ACCESS programs, interviewing techniques and data analysis in daily operations.

Skills

Interviewing techniques

Supervising people

Customer service

Data analysis

Oral communication

Education

Associate’s degree

60 semester or 90 quarter hours

Tools

Mainframe systems

Software applications

Job description

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The State Personnel System is an E-Verify employer.

Requisition No:886840

Agency: Children and Families

Working Title: ELIGIBILITY SUPERVISOR - SES - 60019768

JOB FAMILY: COMMUNITY AND SOCIAL SERVICES

OCCUPATIONAL GROUP: COUNSELING AND SOCIAL WORK

OCCUPATION: COMMUNITY AND SOCIAL SERVICE SPECIALISTS, ALL OTHER

JOB CODE: 21-1099-03

Economic Self-Sufficiency SpecialistSupervisor – SES

This is position will be located Bonifay, FL (Holmes County, FL)

THIS ADVERTISEMENT IS AN INTERNAL AGENCY OPPORTUNITY; THEREFORE, ONLY PERSONS ALREADY EMPLOYED BY THE DEPARTMENT OF CHILDREN AND FAMILIES ARE ELIGIBLE TO APPLY.

A STATE OF FLORIDA APPLICATION MUST BE FULLY COMPLETED WITH NO GAPS IN EMPLOYMENT SHOWING, OR IT WILL NOT BE CONSIDERED FOR THIS POSITION

APPLICANTS WHO ARE BI-LINGUAL ARE DESIRED

It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

MINIMUM REQUIREMENTS :

• Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
• OR have an associate’s degree.
• OR 60 semester or 90 quarter hours of collegecan substitute for the experience
• Minimum of 18 months of processing experience in the ESS program as an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II (Eligibility Specialist I or Eligibility Specialist II.)
• Must be willing to travel.

Applicants must meet the minimum requirements to be hired for this position.

SPECIAL REQUIREMENTS :

A skills assessment test will be administered as part of the application process for this position.

JOB DESCRIPTION

This is professional work supervising Economic Self-Sufficiency Specialists. The primary duty of this position is to communicate with, motivate, train and evaluate employees' performance; plan and direct

their work; and to lead their team in such a manner that it enhances customer service and the goals of the agency.

Applicants should have excellent people and computer skills and the following Knowledge, Skills and Abilities:

CORE COMPETENCIES

Learning

Actively pursues learning and development opportunities. Uses effective and efficient learning techniques to acquire and apply new knowledge and skills. Works with new material or information to grasp its implications.

Receives and interprets verbalmessages and other cues such as tone or body language in ways that are appropriate to situations. Listens to what other people are saying and asks questions as appropriate.

Oral Communication

Expresses information verbally to others; ability to effectively convey ideas and thoughts; ability to understand your audience while conveying information.

Understands written sentences and paragraphs in work related documents.

Uses correct English, grammar, punctuation and spelling to communicate thoughts, ideas and information and messages in writing. Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Management of Personnel Resources

Motivates, develops, and directs people as they work, identifies the best people for the job. Gives timely, specific feedback and helpful on-the-job coaching. Creates enthusiasm, a feeling of investment and a desire to excel.

Problem Solving

Identifies problems, determines accuracy and relevance of information, uses sound judgment to generate and evaluate alternatives, and to make recommendations. Identifies key causes and things that must be changed to achieve a goal.

Team Building

Identifies and cultivates relationships with key stakeholders. Fosters commitment and team spirit; works with others to achieve goals.

Planning and Evaluation

Organizes work, sets priorities, determines resource requirements, and determines short or long-term goals and strategies to achieve them. Observes and evaluates the outcomes of a problem solution to identify lessons learned or redirect efforts.

Conflict Management

Manages and resolves conflicts, grievances, confrontations or disagreements in a constructive manner to minimize negative personal impact. Brings substantive conflicts and disagreements into the open and attempts to resolve them while maintaining positive internal and external working relationships.

Approachability

Easy to talk to or deal with; friendly; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.

Leads Change and Innovation

Anticipates and responds to opportunities created by change. Leads change in people, structure, and processes that move the organization from where we are now to where we want to be. Produces exceptional results by seeking, generating and encouraging new ways of doing things.

Managing Performance

Sets goals and manages performance and progress towards these goals.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of policies and procedures for all ACCESS programs.

Knowledge of interviewing techniques.

Knowledge of methods of compiling, organizing and analyzing data.

Knowledge of applicable mainframe systems and software applications.

Skill in operating a personal computer.

Ability to supervise people.

Ability to coordinate the operations and activities of a unit.

Ability to interpret and apply complex information concerning policies and procedures related to ACCESS programs.

Ability to develop and deliver public presentations.

Ability to investigate complaints.

Ability to meet and deal with the public in a variety of situations.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Pursuant to Chapter 295, Florida Statutes, applicants eligible for Veterans’ Preference will receive preference in employment and are encouraged to apply. However, applicants claiming Veterans' Preference must attach supporting documentation with each application submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any others documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the closing date of the vacancy announcement. Applicants may also fax their supporting documentation to People First at 1-888-403-2110.

LICENSURE, CERTIFICATION OR REGISTRATION REQUIREMENTS

EFFECTIVE 09/09/02

History: 07/01/02

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.