ELIGIBILITY SUPERVISOR - SES - 60025056

My Florida Families; Orlando (FL); On-site; USD 52,000 - 75,000; Full time

Job summary

The State of Florida through the Department of Children and Families seeks an Eligibility Supervisor to oversee social services staff and ensure quality client support.

This SES-level position involves supervising personnel, counseling individuals and families, conducting client interviews, and coordinating program plans to improve service delivery and outcomes.

Qualifications

• Experience delivering counseling and social services in a public or nonprofit setting.
• Ability to assess client needs and coordinate appropriate resources.
• Strong communication and interpersonal skills for counseling and collaboration.

Responsibilities

• Supervises employees by assigning work, reviewing progress and assessing performance.
• Counsels clients individually and in groups to support recovery and goal attainment.
• Interviews clients and utilizes records to evaluate client condition and needs.
• Develops program plans for treatment, care, and rehabilitation based on experience.
• Monitors and records client progress against measurable goals.

Skills

Judgment and Decision Making

Speaking

Service Orientation

Coordination

Therapy and Counseling

Education and Training

Knowledge of English language

Job description

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Requisition No:886529

Agency: Children and Families

Working Title: ELIGIBILITY SUPERVISOR - SES - 60025056

JOB FAMILY: COMMUNITY AND SOCIAL SERVICES

OCCUPATIONAL GROUP: COUNSELING AND SOCIAL WORK

OCCUPATION: COMMUNITY/SOCIAL SERVICE SPEC/ALL OTHER

21-1099

BROADBAND LEVELS: Level 1 – Pay Band 002

Level 2 – Pay Band 005

Level 3 – Pay Band 007

Level 4 – Pay Band 00

DESCRIPTION

This is work performing in all community, public health and social service specialist occupations not listed separately.

Some positions in this occupation may be responsible for coordinating work and supervising employees.

EXAMPLES OF WORK

Supervises employees by assigning work, reviewing progress and assessing performance.

Counsels clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes.

Counsels family members to assist in understanding, dealing with, and supporting client or patient.

Interviews clients, reviews records, and confers with other professionals to evaluate mental or physical condition of client or patient.

Formulates or coordinates program plan for treatment, care, and rehabilitation of client or patient, based on social work experience and knowledge.

Monitors, evaluates, and records client progress according to measurable goals described in treatment and care plan.

Modifies treatment plan to comply with changes in client's status.

Refers patient, client, or family to community resources to assist in recovery from mental or physical illness.

Intervenes as advocate for client or patient to resolve emergency problems in crisis situation.

Plans and conducts programs to prevent substance abuse or improve counseling services.

Plans and conducts programs to improve health.

Supervises and directs other workers providing services to client or patient.

Develops and prepares program manuals, policies, procedures, standards, and rules.

Analyzes data to measure the effectiveness of programs.

Develops methods to implement and administer policies, procedures, and program activities.

Develops monitoring, compliance reviews and/or quality assurance techniques for measuring the quality of service delivery to insure maximum efficiency.

Identifies improvements and adjustments needed to insure program effectiveness and efficiency.

EXAMPLES OF JOB CHARACTERISTICS

Provide Consultation and Advice to Others

Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.

Making Decisions and Solving Problems

Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.

Assisting and Caring for Others

Providing assistance or personal care to others.

Establishing and Maintaining Relationships

Developing constructive and cooperative working relationships with others.

Judging Qualities of Things, Services, And/or People

Making judgments about or assessing the value, importance, or quality of things or people.

Communicating With Persons Outside Organization

Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.

Getting Information Needed to Do the Job

Observing, receiving, and otherwise obtaining information from all relevant sources.

Documenting/Recording Information

Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.

Analyzing Data or Information

Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.

Monitor Processes, Material, Surroundings

Monitoring and reviewing information from materials, events, or the environment, often to detect problems or to find out when things are finished.

Identifying Objects, Actions, and Events

Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.

EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES

Being aware of others' reactions and understanding why they react the way they do

Judgment and Decision Making

Weighing the relative costs and benefits of a potential action

Speaking

Talking to others to effectively convey information

Service Orientation

Actively looking for ways to help people

Working with new material or information to grasp its implications

Problem Identification

Identifying the nature of problems

Identification of Key Causes

Identifying the things that must be changed to achieve a goal

Observing and evaluating the outcomes of a problem solution to identify lessons learned or redirect efforts

Listening to what other people are saying and asking questions as appropriate

Learning Strategies

Using multiple approaches when learning or teaching new things

Coordination

Adjusting actions in relation to others' actions

Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job

Coordination

Adjusting actions in relation to others' actions

Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job

Therapy and Counseling

Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects

Data Analysis

Knowledge of methods of compiling, organizing and analyzing data for the purpose of monitoring and evaluating

Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques

Education and Training

Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

LICENSURE, CERTIFICATION OR REGISTRATION REQUIREMENTS

EFFECTIVE: 03/17/2003

History: 09/09/2002

07/01/2002

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.