Eligibility Specialist I - Remote After Training

My Florida CFO; Tampa (FL); On-site; USD 33,000 - 40,000; Full time

Job summary

Florida Department of Children and Families seeks an Eligibility Specialist I to determine eligibility for Food Assistance, Medicaid, and Cash Assistance. You will handle data from electronic sources, review applications for completeness, and ensure timeliness under state and federal rules.

The role may involve face-to-face interactions and telework after training. You will work with a high-volume caseload, stay updated on regulations, and communicate required actions to clients, contributing to

Qualifications

• Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
• Ability to attend an 8 - 12-week mandatory training course.

Responsibilities

• Interview applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
• Learn state and federal regulations through training and ongoing updates.
• Instruct clients in completing forms and review for completeness and accuracy.
• Determine program eligibility using a computer-based system.
• Research information provided by applicants to confirm eligibility status.
• Report suspected identity theft or fraud.
• Advise clients on deadlines, time frames, and actions to be taken.
• Maintain multiple electronic files and regular reviews of caseloads.

Skills

Customer service

Interviewing

Investigating

Determining eligibility

Data entry

Regulatory knowledge

Education

Associate degree or higher

Job description

Florida Department of Children and Families seeks an Eligibility Specialist I to determine eligibility for Food Assistance, Medicaid, and Cash Assistance. You will handle data from electronic sources, review applications for completeness, and ensure timeliness under state and federal rules.

The role may involve face-to-face interactions and telework after training. You will work with a high-volume caseload, stay updated on regulations, and communicate required actions to clients, contributing to