Eligibility Specialist I — Patient Financial Advocate

Savista, LLC; Sentinel Township (ND); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Job summary

Savis­ta, LLC is seeking an Eligibility Specialist I to help patients access financial assistance programs and navigate Medicaid, Medicare, and hospital charity care. You will meet patients in-person, assess eligibility, and guide them through complex applications with empathy and clarity.

The role is on-site, with a Tuesday–Saturday schedule from 8:00am to 4:30pm, and requires reliable transportation and occasional local travel.

Qualifications

• High school diploma or GED.
• 1+ years in a customer-facing role (healthcare, social services or similar).
• Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
• Strong organizational skills with the ability to handle multiple priorities with accuracy.
• Ability to explain complex information clearly and empathetically.
• Comfort working in fast-paced environments with changing priorities.
• Reliable transportation and a valid driver’s license.
• Occasional local travel may be required based on operational needs.

Responsibilities

• Serve as a patient advocate, meeting with patients in-person to assess eligibility for financial assistance programs.
• Guide patients through complex applications for Medicaid, Medicare, Disability, and hospital charity programs, ensuring timely submission of documentation.
• Collaborate across teams, acting as liaison between patients, hospital staff, and government agencies to secure coverage and resolve issues.
• Manage a high case load, prioritize tasks, follow up on pending applications, and meet deadlines while maintaining productivity and quality.
• Communicate clearly and empathetically, explaining financial responsibilities and assistance options.
• Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
• Use multiple systems to document, track, and report patient information.
• Support operational needs, including staffing coverage at nearby hospital locations as needed.
• Complete special projects as assigned.

Education

High school diploma or GED

Job description

Savis­ta, LLC is seeking an Eligibility Specialist I to help patients access financial assistance programs and navigate Medicaid, Medicare, and hospital charity care. You will meet patients in-person, assess eligibility, and guide them through complex applications with empathy and clarity.

The role is on-site, with a Tuesday–Saturday schedule from 8:00am to 4:30pm, and requires reliable transportation and occasional local travel.