Patient Financial Advocate

Savista; Center (SD); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

PTO 17 days

Job summary

Savis­ta is seeking an Eligibility Specialist I to help patients navigate financial assistance programs and access essential healthcare services. You will meet directly with patients, often at the bedside, and guide them through Medicaid, Medicare, disability, and hospital charity applications.

You will collaborate with hospital teams, maintain confidential records under HIPAA, handle a high caseload, and explain options clearly with empathy, making a meaningful daily impact on patient care.

Qualifications

• Proficiency in English and Spanish; able to communicate clearly with patients and families.
• 1+ years of experience in a customer-facing role within healthcare, social services, or financial counseling preferred.

Responsibilities

• Serve as a patient advocate, meeting with patients in-person, including bedside, to assess eligibility for financial assistance programs.
• Guide patients through complex application processes for Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
• Collaborate across teams, acting as a liaison between patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
• Manage a high caseload effectively, prioritizing tasks, following up on pending applications, and meeting deadlines while maintaining productivity and quality.
• Communicate with clarity and empathy, explaining financial responsibilities and assistance options in ways patients can understand.
• Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
• Use multiple systems to document, track, and report patient information.
• Support operational needs, including providing limited staffing coverage at nearby hospital locations as needed.
• Complete special projects as assigned.

Skills

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Savis­ta is seeking an Eligibility Specialist I to help patients navigate financial assistance programs and access essential healthcare services. You will meet directly with patients, often at the bedside, and guide them through Medicaid, Medicare, disability, and hospital charity applications.

You will collaborate with hospital teams, maintain confidential records under HIPAA, handle a high caseload, and explain options clearly with empathy, making a meaningful daily impact on patient care.