Eligibility Specialist I - Help Families Thrive (Telework)

State of Florida; Kissimmee (FL); Presencial; USD 33.000 - 40.000; Jornada completa

Descripción de la vacante

The State of Florida’s Department of Children and Families seeks an Eligibility Specialist I in Kissimmee to determine eligibility for Food Assistance, Medicaid, and Cash Assistance, and to process cases using electronic systems under state and federal rules.

The role involves training, handling high-volume, deadline-driven work, and maintaining accurate electronic files while aiding vulnerable families toward self-sufficiency.

Formación

• Two years or more of customer service, interviewing, investigating, or determining eligibility.
• Associate degree or higher from an accredited college or university, or 60 semester hours / 90 quarter hours can substitute for the experience.
• Must be able to attend an 8–12 week mandatory training course.

Responsabilidades

• Interviewing applicants to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
• Process data from electronic sources and enter information into a computer-based eligibility system.
• Prioritize, plan, and manage a high-volume workload in a deadline-driven environment.
• Explain monthly benefit amounts and advise clients on deadlines and required actions.
• Maintain and document electronic files and caseloads per regulations.

Conocimientos

Customer service

Interviewing

Investigating

Accounting

Eligibility determination

Educación

Associate degree or higher

60 semester hours

90 quarter hours

Descripción del empleo

The State of Florida’s Department of Children and Families seeks an Eligibility Specialist I in Kissimmee to determine eligibility for Food Assistance, Medicaid, and Cash Assistance, and to process cases using electronic systems under state and federal rules.

The role involves training, handling high-volume, deadline-driven work, and maintaining accurate electronic files while aiding vulnerable families toward self-sufficiency.