Eligibility Services Clerk

Health & Human Services Comm; Harlingen (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

The Health & Human Services Commission (HHSC) in Texas seeks an Eligibility Services Clerk to perform clerical duties in a service delivery office, handling mail, forms, and data entry to support eligibility operations. This role requires attention to detail, adherence to policy, and the ability to work in a regulated environment.

AES division emphasizes efficiency, accuracy, and strong communication as it connects clients to services.

Qualifications

• Detail-oriented with ability to apply complex policies and procedures.
• Able to multi-task in a fast-paced environment.
• Excellent communication skills and customer service mindset.

Responsibilities

• Opens, dates, sorts, or distributes mail (incoming/outgoing).
• Prepares and proofs correspondence and forms using a computer.
• Data enters documents and maintains records/logs.

Job description

Career Opportunities: Eligibility Services Clerk (22233)

Posting ID22233-Posted10/08/2026-Health & Human Services Comm-TW Reg 11 EOAPD-Community and Social Services-Not Eligible for Telework-a. $1 - $2999 per month

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage .

Functional Title:Eligibility Services Clerk
Job Title:ES Clerk II
Agency:Health & Human Services Comm
Department:TW Reg 11 EOAPD
Posting Number:22233
Closing Date:10/22/2026
Posting Audience:Internal and External
Occupational Category:Community and Social Services
Salary Range:$2,481.75-$3,404.91
Pay Frequency: Monthly
Salary Group:TEXAS-A-09
Shift:Day
Additional Shift:None
Telework:Not Eligible for Telework
Travel:Up to 10%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Nonexempt
Facility Location:
Job Location City:HARLINGEN
Job Location Address:801 N 13TH STE 19
Other Locations:None
MOS Codes: 0100,0111,0160,0161,0170,3051,3372,3432,4133,6042,6046,6617,6672,15P,3F5X1,420A,42A,56M,68G,741X
8A200,AZ,CS,F&S,LS,LSS,PERS,PS,RP,RS,SK,SN,YN,YNS

Brief Job Description:

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its’ core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you.

We want you to join our team!

Provides a variety of clerical support services in a service delivery office. Provides clerical support to Eligibility Operations staff. Process mail, open and date stamp incoming applications and supporting documents. Reviews applications for required signature, date, and supporting documents. Logs applications and assigns complete applications for processing. Returns incomplete applications to clients and assists with completion when necessary/requested. Copies and returns original documents upon request to clients/customers. Responds to client inquiries and requests for assistance. Job requires detailed oriented individuals with the ability to apply complex policies and procedures.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Opens, dates, sorts, or distributes mail (for example, incoming/outgoing mail, reports, documents, printouts).

Prepares and proofreads correspondence, forms, and other documents, such as letters, memos, travel or purchase vouchers, using a computer and software.

Communicates on a basic level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.

Maintains records, files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, files/documents on diskette) including filing, retrieving, or purging.

Batches forms prior to data entry. Assembles materials into packets. Screens, codes or corrects, and data enters documents.

Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.

Must be able to work in a highly stressful and fast-paced environment, under constant pressure to meet required deadlines.

Knowledge, Skills and Abilities (KSAs):