Eligibility Operations Analyst I

Florida; United States; On-site; USD 23,000 - 32,000; Full time

Job summary

Florida Department of Children and Families, Office of Economic Self-Sufficiency, is seeking an OPS Human Services Program Consultant I to support statewide eligibility operations from Fort Lauderdale. The role involves analyzing case actions, researching issues, and ensuring timely, compliant processing of eligibility actions in a high-volume environment.

The position emphasizes independent judgment, attention to detail, and collaboration with ESS leadership to identify processing barriers and

Qualifications

• Experience analyzing eligibility actions and determining next steps.
• Ability to resolve case discrepancies and meet timeframes.
• Knowledge of federal and state requirements for eligibility.
• Proficiency with data reporting and quality improvement.

Responsibilities

• Review and process eligibility actions requiring research and clarification.
• Analyze case information to determine next steps for eligibility actions.
• Resolve discrepancies and system alerts impacting timely disposition.
• Ensure compliance with eligibility policies and federal/state requirements.
• Prepare management reports and monitor workload/timeframes.
• Coordinate with regional and statewide ESS staff on complex issues.

Skills

Eligibility programs

Public assistance

Case processing

Data analysis

Quality assurance

Microsoft Excel

Research skills

Tools

Florida eligibility system

Microsoft Office

Job description

Florida Department of Children and Families, Office of Economic Self-Sufficiency, is seeking an OPS Human Services Program Consultant I to support statewide eligibility operations from Fort Lauderdale. The role involves analyzing case actions, researching issues, and ensuring timely, compliant processing of eligibility actions in a high-volume environment.

The position emphasizes independent judgment, attention to detail, and collaboration with ESS leadership to identify processing barriers and