Eligibility & Benefits Advisor

Arizona Department of Economic Security; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

ASRS retirement

10 paid holidays per year

Paid vacation and sick time

Parental Leave

Job summary

Arizona Department of Economic Security (DES) seeks a customer service professional to operate in a high-volume call center. The role focuses on assisting individuals by phone, collecting information, and guiding applicants through eligibility determinations for Medical, Nutrition, and Cash Assistance.

You will participate in paid classroom training with on-the-job learning, handling data entry across multiple screens while maintaining strong customer service standards and adherence to agency

Qualifications

• Customer service practices are required.
• Ability to navigate various software applications (Google Suite, Microsoft).
• Strong written and verbal communication skills.
• Customer-friendly, empathetic, and patient demeanor.
• Typing, data entry, and managing multiple screens while on calls.

Responsibilities

• Work in a call center assisting individuals and families by phone.
• Attend paid classroom training with on-the-job training.
• Provide excellent customer service by phone to individuals and families.
• Collect information to conduct interviews to determine eligibility for Medical, Nutrition, and Cash Assistance.
• Complete the application and interview process while entering data across multiple screens.
• Adhere to agency standards in a high-volume call center, measured by metrics and timeliness.

Skills

Customer service

Computer navigation

Written & verbal communication

Empathetic & patient approach

Typing and data entry

Multiscreen workflow

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Arizona Department of Economic Security (DES) seeks a customer service professional to operate in a high-volume call center. The role focuses on assisting individuals by phone, collecting information, and guiding applicants through eligibility determinations for Medical, Nutrition, and Cash Assistance.

You will participate in paid classroom training with on-the-job learning, handling data entry across multiple screens while maintaining strong customer service standards and adherence to agency