Eligibility & Family Services Specialist - Remote

Socket.dev; Bedford (KY); On-site; USD 36,000 - 55,000; Full time

Job summary

The Kentucky Department for Community Based Services (DCBS) seeks a Family Support Specialist I in Bedford, KY to interview clients for Basic Public Assistance, gather documents, and determine eligibility. This role may offer telecommuting options and requires precise recordkeeping and strong customer service.

You will track deadlines, enter case data, and refer available resources while collaborating with a team.

Qualifications

• Must complete two years (54 semester hours) from a college/university.
• Substitute EDUCATION/EXPERIENCE not applicable; none required beyond education.

Responsibilities

• Interviews clients, in person and/or by phone, for Basic Public Assistance.
• Gathers, completes and reviews required documentation.
• Tracks processing deadlines for timely case activity.
• Learns to identify resources and appropriate referrals.
• Enters case information into the computer and maintains records.

Skills

Customer service

Verbal communication

Written communication

Time management

Teamwork

Education

Two years college hours (54 semester hours)

Job description

The Kentucky Department for Community Based Services (DCBS) seeks a Family Support Specialist I in Bedford, KY to interview clients for Basic Public Assistance, gather documents, and determine eligibility. This role may offer telecommuting options and requires precise recordkeeping and strong customer service.

You will track deadlines, enter case data, and refer available resources while collaborating with a team.