Family Support Specialist I

Commonwealth of Kentucky; Versailles (KY); Hybrid; USD 36,000 - 55,000; Full time

Job summary

The Department for Community Based Services in Versailles, KY is seeking a Family Support Specialist I to determine eligibility for public assistance and support vulnerable families. The role may include telecommuting and requires careful documentation, client interviews, and deadline tracking.

Ideal candidates have two years of college credit, strong customer service and communication skills, and the ability to work well in a team under pressure.

Qualifications

• Must complete two years (54 semester hours) from a college or university.
• Background check by Kentucky State Police and FBI; fingerprint-based check required.
• E-Verify participation required for employment.

Responsibilities

• Interviews clients, in person and/or via phone, for Basic Public Assistance programs.
• Gathers, completes and reviews required documentation.
• Participates in formal and on the job training and observing other staff.
• Tracks processing deadlines for timely case activity and hearings.
• Learns to identify resources and referrals and to operate case records and data entry.

Skills

Customer service

Communication

Time management

Teamwork

Under pressure

Education

Two years college credit

Job description

Advertisement Closes

10/2/2026 (11:59 PM ET)

Job ID

2605054

Position Title

Family Support Specialist I

Pay Grade

12

Salary

$36,426.00 - $54,639.12 Annually

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Hiring Agency

Cabinet for Health & Family Services | Dept for Community Based Services

Location

52 Thomas Lane
Versailles, KY 40383 USA

Description

The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.

The Kentucky Department for Community Based Services (DCBS) is a multi-faceted agency that provides services and programs to enhance the self-sufficiency of families; improve safety and permanency for children and vulnerable adults; and engage families and community partners in a collaborative decision-making process.

DCBS seeks a Family Support Specialist I who is driven to succeed in helping people and the vulnerable population. With professionalism and integrity, our agency offers public assistance. The Family Support Specialist I will utilize the formal training provided to make eligibility determinations for various public assistance programs. The employee is expected to perform at the highest quality to ensure services to vulnerable citizens. This is a demanding position that requires maturity and self-discipline. Flexible workschedules, shift premiums are available.

For more information on the Department for Community Based Services, please visit our website at:https://chfs.ky.gov/agencies/dcbs/pages/default.aspx

• Interviews clients, in person and/or via phone, for Basic Public Assistance programs.
• Gathers, completes and reviews required documentation needed.
• Participates in formal and on the job training and observing other staff.
• Tracks processing deadlines for timely case activity and case hearings.
• Learns to identify resources and appropriate referrals.
• Learns to operate computer terminals and personal computers, prepares and maintains case records.
• Enters case information into the computer.

The ideal candidate will have:

• Good customer service skills
• Strong verbal and written communication skills
• Good time management and organizational skills
• The ability to work well under pressure
• A willingness to work as part of a team

The position you are applying for has access to or use of federal tax information (FTI) or meets the statutory definition of front-line staff. Therefore, pursuant to IRS Publication 1075 and 900 KAR 1:009 or KRS 194A.062 and 900 KAR 1:050, applicants for this position in the Cabinet for Health and Family Services (CHFS) shall submit to a fingerprint-based criminal background check by the Department of Kentucky State Police and the Federal Bureau of Investigation.

CHFS also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. CHFS will only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that CHFS has violated its E-Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://www.e-verify.gov/

Minimum Requirements

EDUCATION:

Must complete two years (54 semester hours) from a college or university.

EXPERIENCE, TRAINING, OR SKILLS:

NONE

Substitute EDUCATION for EXPERIENCE:

NONE

Substitute EXPERIENCE for EDUCATION:

Administrative work, clerical office work, work dealing directly with the public, or experience in reviewing, monitoring, determining eligibility for, and/or administering the Supplemental Nutrition Assistance Program, the Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, Child Support, or other public assistance programs will substitute for the required education on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.):

NONE

Working Conditions

Performs job duties in an office setting and/or visits clients in homes.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

Contact

If you have questions about this advertisement, please contact Douglas Hazelwood at [e-mail] or 502-543-0814.

Equal Opportunity

An Equal Opportunity Employer M/F/D