Family Support Specialist I

Socket.dev; Bedford (KY); On-site; USD 36,000 - 55,000; Full time

Job summary

The Kentucky Department for Community Based Services (DCBS) seeks a Family Support Specialist I in Bedford, KY to interview clients for Basic Public Assistance, gather documents, and determine eligibility. This role may offer telecommuting options and requires precise recordkeeping and strong customer service.

You will track deadlines, enter case data, and refer available resources while collaborating with a team.

Qualifications

• Must complete two years (54 semester hours) from a college/university.
• Substitute EDUCATION/EXPERIENCE not applicable; none required beyond education.

Responsibilities

• Interviews clients, in person and/or by phone, for Basic Public Assistance.
• Gathers, completes and reviews required documentation.
• Tracks processing deadlines for timely case activity.
• Learns to identify resources and appropriate referrals.
• Enters case information into the computer and maintains records.

Skills

Customer service

Verbal communication

Written communication

Time management

Teamwork

Education

Two years college hours (54 semester hours)

Job description

Advertisement Closes 10/2/2026 (11:59 PM ET) 2605045 Family Support Specialist I Pay Grade 12 Salary $36,426.00 - $54,639.12 Employment Type EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK Click here for more details on state employment.

Hiring Agency Cabinet for Health & Family Services | Dept for Community Based Services Location 37 Alexander Avenue Bedford, KY 40006 USA

The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.

The Kentucky Department for Community Based Services (DCBS) is a multi-faceted agency that provides services and programs to enhance the self-sufficiency of families; improve safety and permanency for children and vulnerable adults; and engage families and community partners in a collaborative decision-making process.

DCBS seeks a Family Support Specialist I who is driven to succeed in helping people and the vulnerable population. With professionalism and integrity, our agency offers public assistance. The Family Support Specialist I will utilize the formal training provided to make eligibility determinations for various public assistance programs. The employee is expected to perform at the highest quality to ensure services to vulnerable citizens. This is a demanding position that requires maturity and self-discipline. Flexible work schedules, shift premiums are available.

For more information on the Department for Community Based Services, please visit our website at: https://chfs.ky.gov/agencies/dcbs/pages/default.aspx

Responsibilities include but are not limited to:

• Interviews clients, in person and/or via phone, for Basic Public Assistance programs.
• Gathers, completes and reviews required documentation needed.
• Participates in formal and on the job training and observing other staff.
• Tracks processing deadlines for timely case activity and case hearings.
• Learns to identify resources and appropriate referrals.
• Learns to operate computer terminals and personal computers, prepares and maintains case records.
• Enters case information into the computer.

The ideal candidate will have:

• Good customer service skills
• Strong verbal and written communication skills
• Good time management and organizational skills
• The ability to work well under pressure
• A willingness to work as part of a team

The position you are applying for has access to or use of federal tax information (FTI) or meets the statutory definition of front-line staff. Therefore, pursuant to IRS Publication 1075 and 900 KAR 1:009 or KRS 194A.062 and 900 KAR 1:050, applicants for this position in the Cabinet for Health and Family Services (CHFS) shall submit to a fingerprint-based criminal background check by the Department of Kentucky State Police and the Federal Bureau of Investigation.

CHFS also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. CHFS will only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that CHFS has violated its E-Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://www.e-verify.gov/.

Minimum Requirements

EDUCATION: Must complete two years (54 semester hours) from a college or university.

EXPERIENCE, TRAINING, OR SKILLS: NONE

Substitute EDUCATION for EXPERIENCE: NONE

Substitute EXPERIENCE for EDUCATION: Administrative work, clerical office work, work dealing directly with the public, or experience in reviewing, monitoring, determining eligibility for, and/or administering the Supplemental Nutrition Assistance Program, the Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, Child Support, or other public assistance programs will substitute for the required education on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE Working Conditions Performs job duties in an office setting and/or visits clients in homes.

Probationary Period This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Marian Brooks at [e-mail] or 502-543-0814.

An Equal Opportunity Employer M/F/D