Remote Family Support Specialist I - Flexible Scheduling

Commonwealth of Kentucky; Versailles (KY); Hybrid; USD 36,000 - 55,000; Full time

Job summary

The Department for Community Based Services in Versailles, KY is seeking a Family Support Specialist I to determine eligibility for public assistance and support vulnerable families. The role may include telecommuting and requires careful documentation, client interviews, and deadline tracking.

Ideal candidates have two years of college credit, strong customer service and communication skills, and the ability to work well in a team under pressure.

Qualifications

• Must complete two years (54 semester hours) from a college or university.
• Background check by Kentucky State Police and FBI; fingerprint-based check required.
• E-Verify participation required for employment.

Responsibilities

• Interviews clients, in person and/or via phone, for Basic Public Assistance programs.
• Gathers, completes and reviews required documentation.
• Participates in formal and on the job training and observing other staff.
• Tracks processing deadlines for timely case activity and hearings.
• Learns to identify resources and referrals and to operate case records and data entry.

Skills

Customer service

Communication

Time management

Teamwork

Under pressure

Education

Two years college credit

Job description

The Department for Community Based Services in Versailles, KY is seeking a Family Support Specialist I to determine eligibility for public assistance and support vulnerable families. The role may include telecommuting and requires careful documentation, client interviews, and deadline tracking.

Ideal candidates have two years of college credit, strong customer service and communication skills, and the ability to work well in a team under pressure.