Family Support Specialist I

Commonwealth of Kentucky; Bedford (KY); Hybrid; USD 36,000 - 55,000; Full time

Benefits offered by this job

Shift premiums

Overtime pay

Flexible schedules

Job summary

Commonwealth of Kentucky's Department for Community Based Services seeks a Family Support Specialist I in Bedford, KY. You will interview clients, gather documents, and determine eligibility for public assistance programs, with formal training provided.

This role requires strong customer service, clear written and spoken communication, and the ability to work well in a team; telecommuting may be authorized, and flexible schedules with shift premiums are available.

Qualifications

• Must complete two years (54 semester hours) from a college or university.
• No prior experience required.
• Substitution rules for education/experience apply.

Responsibilities

• Interviews clients, in person and/or via phone, for Basic Public Assistance programs.
• Gathers, completes and reviews required documentation needed.
• Tracks processing deadlines for timely case activity and case hearings.
• Learns to identify resources and appropriate referrals.
• Learns to operate computer terminals and personal computers, prepares and maintains case records.
• Enters case information into the computer.

Skills

Customer service

Verbal communication

Written communication

Time management

Organizational skills

Team player

Education

Two years of college

Job description

Family Support Specialist I

Pay Grade: 12

Salary: $36,426.00 - $54,639.12

Employment Type: EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Hiring Agency: Cabinet for Health & Family Services | Dept for Community Based Services

Location: 37 Alexander Avenue
Bedford, KY 40006 USA

Description

The agency may authorize the selected candidate to telecommute. The agency may terminate or modify thetelecommuting arrangement at any time.

The Kentucky Department for Community Based Services (DCBS) is a multi-faceted agency that provides servicesand programs to enhance the self-sufficiency of families; improve safety and permanency for children andvulnerable adults; and engage families and community partners in a collaborative decision-making process.

DCBS seeks a Family Support Specialist I who is driven to succeed in helping people and the vulnerablepopulation. With professionalism and integrity, our agency offers public assistance. The Family SupportSpecialist I will utilize the formal training provided to make eligibility determinations for various publicassistance programs. The employee is expected to perform at the highest quality to ensure services tovulnerable citizens. This is a demanding position that requires maturity and self-discipline. Flexible workschedules, shift premiums are available.

For more information on the Department for Community Based Services, please visit our website at: https://chfs.ky.gov/agencies/dcbs/pages/default.aspx

Responsibilities include but are not limited to:

• Interviews clients, in person and/or via phone, for Basic Public Assistance programs.
• Gathers, completes and reviews required documentation needed.
• Participates in formal and on the job training and observing other staff.
• Tracks processing deadlines for timely case activity and case hearings.
• Learns to identify resources and appropriate referrals.
• Learns to operate computer terminals and personal computers, prepares and maintains case records.
• Enters case information into the computer.

The ideal candidate will have:

• Good customer service skills
• Strong verbal and written communication skills
• Good time management and organizational skills
• The ability to work well under pressure
• A willingness to work as part of a team

The position you are applying for has access to or use of federal tax information (FTI) or meets the statutory definition of front-line staff. Therefore, pursuant to IRS Publication 1075 and 900 KAR 1:009 or KRS 194A.062 and 900 KAR 1:050, applicants for this position in the Cabinet for Health and Family Services (CHFS) shall submit to a fingerprint-based criminal background check by the Department of Kentucky State Police and the Federal Bureau of Investigation.

CHFS also participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in U.S. CHFS will only use E‑Verify once you have accepted a job offer and completed the Form I‑9. For more information on E‑Verify, or if you believe that CHFS has violated its E‑Verify responsibilities, please contact Department of Homeland Security (DHS) at 888‑897‑7781 or https://www.e‑verify.gov/.

Minimum Requirements

EDUCATION: Must complete two years (54 semester hours) from a college or university.

EXPERIENCE, TRAINING, OR SKILLS: NONE

Substitute EDUCATION for EXPERIENCE: NONE

Substitute EXPERIENCE for EDUCATION: Administrative work, clerical office work, work dealing directly with the public, or experience in reviewing, monitoring, determining eligibility for, and/or administering the Supplemental Nutrition Assistance Program, the Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, Child Support, or other public assistance programs will substitute for the required education on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

Performs job duties in an office setting and/or visits clients in homes.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Marian Brooks at [e-mail] or 502‑543‑0814.

An Equal Opportunity Employer M/F/D