Eligibility & Economic Support Specialist

Rock County; Janesville (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Rock County Human Services is seeking a dedicated case manager to perform call center functions and provide referral services for the Southern Consortium, supporting seven counties in Wisconsin. The role requires knowledge of income maintenance programs and the ability to navigate complex rules.

You will determine eligibility, process applications and renewals, and maintain detailed case comments. The position emphasizes cultural competency, confidentiality, and effective communication with

Qualifications

• Two years of college education in social sciences or related field.
• Experience in case management or eligibility determination.
• Ability to read complex manuals and follow written policies.
• Must maintain confidentiality and handle sensitive information.

Responsibilities

• Answer calls and determine eligibility for income support programs.
• Process applications, renewals, and changes within deadlines.
• Explain services and rights to applicants; provide referrals.
• Navigate multiple software systems and databases.
• Maintain accurate case files and documentation.
• Participate in required training and quality assurance.
• Provide trauma-informed care and de-escalation as needed.

Skills

Customer service

Cultural competency

HIPAA compliance

Case management

Communication skills

De-escalation techniques

Trauma-informed care

Data entry

Education

Two years of college education in social sciences or related field

Experience in case management or eligibility determination

Tools

Genesys

KIDS

BRITS

CARES Mainframe

Forward Health Portal

ACCESS

ECF

DHS Website

CCAP

Jail Roster

Job description

Rock County Human Services is seeking a dedicated case manager to perform call center functions and provide referral services for the Southern Consortium, supporting seven counties in Wisconsin. The role requires knowledge of income maintenance programs and the ability to navigate complex rules.

You will determine eligibility, process applications and renewals, and maintain detailed case comments. The position emphasizes cultural competency, confidentiality, and effective communication with