Eligibility Consultant — SNAP, Medicaid & TANF

State of Indiana; Michigan City (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical plan options

Wellness rewards

Health savings account

Pension plans

Paid leave

Holidays

Education reimbursement

Life insurance

Employee assistance program

Public Service Loan Forgiveness

Free parking

LinkedIn Learning access

Job summary

The State of Indiana is hiring a State Eligibility Consultant to review and process SNAP, Medicaid and TANF benefits with accuracy and compliance. You will correct information, update case data, and authorize benefits while providing feedback for coaching and process improvements.

The role emphasizes thorough knowledge of public assistance policies, strong interviewing and communication skills, and the ability to work independently or as part of a team. Travel may be required.

Qualifications

• Thorough knowledge of public assistance policy, practices, and procedures.
• Thorough knowledge of federal, state, and local rules and regulations related to public assistance programs.
• Working knowledge of computerized eligibility systems.
• Ability to identify problems, evaluate alternatives, and implement effective solutions.
• Ability to use tact and empathy in dealing with people from varied backgrounds.
• Ability to use discretion in dealing with all clients and colleagues’ personal information.
• Demonstrates effective interview and communication skills.
• Ability to be flexible and self-motivated in managing multiple priorities.
• A degree is not required.

Responsibilities

• Review all eligibility recommendations and information provided by contract staff.
• Make an eligibility determination for appropriate benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines.
• Examine data matches to find inconsistent and unreported data.
• Approve claims referred and calculated by the Contractor.
• Conduct full eligibility interviews for SNAP, TANF and Medicaid applicants.
• Keep current on all changes in rules, regulations, and guidelines regarding the individual benefit programs.

Skills

Travel readiness

Public assistance policy

Eligibility systems

Analytical thinking

Interpersonal skills

Interviewing skills

Multitasking

Mathematical calculations

No degree required

Job description

The State of Indiana is hiring a State Eligibility Consultant to review and process SNAP, Medicaid and TANF benefits with accuracy and compliance. You will correct information, update case data, and authorize benefits while providing feedback for coaching and process improvements.

The role emphasizes thorough knowledge of public assistance policies, strong interviewing and communication skills, and the ability to work independently or as part of a team. Travel may be required.