Eligibility Advisor I — Remote Work Eligible

Texas Health and Human Services; Pearsall (TX); Hybrid; USD 33,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Telework eligible

Career advancement

Job summary

Texas Health and Human Services Commission (HHSC) is seeking an Eligibility Advisor I in Pearsall, TX. The role involves interviewing applicants and recipients to determine financial eligibility for public assistance programs, entering data, and calculating benefits within state guidelines.

Applicants should have a high school diploma or GED, plus at least one year of customer service experience. Telework is eligible, and occasional overtime may be required.

Qualifications

• High school diploma or GED required; 60 sem/90 quarter hours preferred.
• One year of customer service experience with public contact.
• Experience interviewing clients and gathering personal information is preferred.

Responsibilities

• Interview applicants and recipients in person or by telephone to determine financial eligibility for public assistance programs.
• Enter data into computer-based eligibility systems from various sources.
• Compute and authorize benefits based on eligibility determinations.
• Process work in accordance with state and federal regulations and procedures.
• Perform other duties as assigned.

Skills

Communication (verbal/written)

Customer service

Time management

Multitasking

Policy understanding

Interpersonal skills

Written guidance follow-through

Education

High School Diploma or GED

60 sem/90 qtr college hours preferred

Tools

Microsoft Word

Outlook

Excel

Job description

Texas Health and Human Services Commission (HHSC) is seeking an Eligibility Advisor I in Pearsall, TX. The role involves interviewing applicants and recipients to determine financial eligibility for public assistance programs, entering data, and calculating benefits within state guidelines.

Applicants should have a high school diploma or GED, plus at least one year of customer service experience. Telework is eligible, and occasional overtime may be required.