Tech Support Agent

Elevator-Controls; Sacramento (CA); On-site; USD 54,000 - 58,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

HSA

401(K)/ Company Match

Paid Time Off

Job summary

Vantage Elevation, LLC is seeking a Technical Support Agent in Sacramento, CA to assist customers with EC control systems and elevator components. You will diagnose issues, guide customers through resolutions, and provide technical training as needed.

The role requires an AA or technical degree in electronics, 3–5 years of customer-support experience in elevator systems, and strong English communication. Spanish is a plus. This is an in-person position with occasional travel.

Qualifications

• AA or Technical Degree in Electronics or equivalent work experience.
• 3-5 years of hands-on technical work in a customer support environment, preferably related to elevator systems.
• Spanish speaking preferred; must have strong English communication.

Responsibilities

• Interact with customers to resolve technical problems with EC control systems across delivery, installation, operation, maintenance, and repair.
• Explain technical information clearly via telephone or email to customers.
• Document issues and steps taken to resolve them and monitor call queues with urgency.
• Provide technical training and presentations as needed, onsite or at customer locations.
• Occasional after-hours on-call and travel to customer sites as required.

Skills

Technical support

Elevator systems

Troubleshooting

Customer communication

Reading schematics

Education

AA or Technical Degree in Electronics

Job description

Job Details

Job DetailsJob Location: Sacramento, CA 95826Position Type: Full TimeJob Shift: Normal Business HoursJob Category: Indirect Labor - IDLTechnical Support Agent Full Time Sacramento, CA

If you are a forward-thinker interested in technical support, then keep reading! We are searching for aTechnical Support Agentto join our Elevator Controls team at Vantage Elevation.

About Us

Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage iscomprisedof eight business units including GAL Manufacturing; GAL Canada; Hollister Whitney; Elevator Controls;Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage suppliesalmost allelectro-mechanical devices used in contemporary elevators. Founded in 1927, the Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.

Requirements

• AA or Technical Degree in Electronics (or equivalent work experience).
• 3-5 years ofprevioushands‑on technical work experience in a customer support environment, preferably related to elevator systems.
• Spanish speaking preferred.
• Musthavebasicunderstanding ofelectrical principles.
• Ability to read and interpret line diagrams and schematics.
• Ability to multi-task efficiently.
• Strong communicationskills, verbal and written, including fluency in English.
• Technical Support experience related to elevator systemsa plus.
• Goodknowledge of elevator systems and control equipment anddemonstratedexpertisein troubleshooting a plus.
• Initiative and self-reliance.

Duties and Responsibilities

• Work directly with customers to provide services andassistsin resolving technical problems with EC control systems in any of the following areas –Delivery, Installation, Adjustment, Operation, Maintenance, Failure, Reconfiguration/modification, Upgrade & Repair.
• Requires use of discretion to effecttimelysolution of problemsto ensure customer satisfaction,eliminatedowntime, and prevent cost overruns.
• Analyze and verify proper operation of elevator control options to meet customer needs, safety/coderequirementsand company standards.
• Effectively articulate necessary technical information to customers in a simple and concise manner over the telephone or via e‑mail.
• Document customer issues and steps taken to resolve the issue.
• Monitor call queues and respond with a sense of urgency, ensuring process adherence.
• Provide customer technical training and technical presentations as needed, both in‑house and/or at customer locations.
• Escalate unresolved customer complaints and issues to management to ensuretimelyresponse and closure of the escalated customer complaint and issue.
• After‑hours on‑call availability may berequiredin this position.
• Periodic travel to customer sites may berequiredin this position. Must be willingtravelon short notice.
• Provide technical/sales engineering support and/or training when needed.
• Other job‑related assignments as assigned.

Benefits of Working With Us

• $26 - $28 per hour and potential for bonus
• Medical/Dental/Vision/Life Insurance
• HSA
• 401(K)/Company Match/ Non‑Elective
• Generous Paid Time Off (PTO)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• … and more!

Position Details

Full time Position, In Person

Monday-Friday6:00AM -3:00 PM,40 hourwork week

Sacramento, CA

Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any typewithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.