Elevator Service & Repair Supervisor – DFW

Metro Elevator; Carrollton (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401k plan with employer matching

Company vehicle

Job summary

Metro Elevator DFW, Inc. seeks a Service/Repair Superintendent to lead field labor, plan schedules, and coordinate elevator projects. You will manage resources, ensure contractual maintenance targets are met, and strengthen client relationships across the Dallas–Fort Worth area.

The role requires leadership, strong time management, and proficiency with common computer software. Experience in the elevator industry and safety compliance is essential to drive efficiency and quality across projects.

Qualifications

• 3+ years of elevator industry experience. (Office or Field).
• Proven experience in business management, operations, or a related role.
• Ability to lead a team through strong leadership skills and transparency.
• Excellent organizational and time management skills.
• Proficiency in using various computer software and tools.
• Strong interpersonal and communication skills to effectively interact with team members, field technicians, and customers.
• Ability to identify opportunities for process improvement and implement solutions.
• Desire to provide the highest level of customer service in the industry.

Responsibilities

• Scheduling and Planning: Develop and manage schedules for tasks, projects, and elevator technicians, ensuring efficient utilization of time and optimizing workforce allocation. Oversee the preventative maintenance program and ensure that contractual requirements are met. Collaborate with department heads to create timelines and deadlines for various projects.
• Job Preparation: Oversee the preparation and coordination of resources, materials, and personnel required for specific projects. Ensure all necessary tools and equipment are available, and team members are well-informed about their responsibilities.
• Customer Relations: Foster positive relationships with customers and clients to ensure their satisfaction and address any concerns or issues promptly. Proactively seek feedback to improve service quality and maintain strong customer retention.
• Operations Efficiency: Analyze current operational processes, identify areas for improvement, and implement strategies to enhance overall efficiency and productivity. This includes time approval of field technicians.
• Project Coordination: Oversee and coordinate necessary tasks and field technicians for large elevator repair projects. Collaborate with leadership to ensure all projects are on time and on budget.
• Quality Control: Monitor and maintain performance quality standards, ensuring all processes and deliverables meet or exceed expectations. Address any quality issues promptly and collaboratively with relevant stakeholders. This includes testing coordination and tracking of each project.
• Safety Champion: Promote a strong safety culture throughout the organization. Collaborate with leadership to develop and implement safety protocols, policies, and training programs. Conduct regular safety inspections and audits to identify potential hazards and ensure compliance with safety regulations.

Skills

Elevator industry experience

Leadership

Time management

Communication

Customer service

Tools

General computer software

Job description

Metro Elevator DFW, Inc. seeks a Service/Repair Superintendent to lead field labor, plan schedules, and coordinate elevator projects. You will manage resources, ensure contractual maintenance targets are met, and strengthen client relationships across the Dallas–Fort Worth area.

The role requires leadership, strong time management, and proficiency with common computer software. Experience in the elevator industry and safety compliance is essential to drive efficiency and quality across projects.