Operations Manager- Service/Repair (Ft. Worth)

TK Elevator; Fort Worth (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

FSA

HSA

Paid holidays

Parental leave

Job summary

TK Elevator in Fort Worth, TX, seeks an Operations Manager for Service/Repair to oversee all service and repair operations, ensuring profitability and adherence to annual budgets. The role includes directing field personnel, ensuring safety compliance, and coordinating with sales and branch leadership to meet customer needs.

Responsibilities include field presence, profitability reviews, bid support, and adherence to elevator industry codes.

Qualifications

• Bachelor's degree or substantial management experience; or two years' branch management experience.
• Valid driver’s license and satisfactory MVR.
• Thorough knowledge of elevator industry and general management methods.
• Ability to define problems, collect data, and draw conclusions.
• Ability to interpret technical instructions and variables.

Responsibilities

• Supervise superintendents and employees; provide direction and training.
• Administer safety program; perform weekly safety audits.
• Visit job sites; conduct quality audits for cost-effective repairs.
• Review routing and profitability using accounting reports and Map Point.
• Provide technical input on bids; calculate labor and material costs.
• Lead field interactions with technicians and customers to address needs.
• Maintain knowledge of elevator codes and company products.

Skills

Leadership

Safety program management

Field oversight

Cost control

Education

Bachelor's degree or equivalent

Valid driver's license

Tools

Map Point

Job description

TK Elevator is currently seeking an experienced Operations Manager- Service/Repair located in Ft. Worth, TX. Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan.

ESSENTIAL JOB FUNCTIONS

• Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.
• Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.
• Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.
• Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.
• Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
• Monitors the three callbacks in 30 days program and takes a lead in keeping cancellations under 3…
• Works with Branch Manager and service and repair Sales Managers to address customers’ needs. Communicates daily with customers that have down cars.
• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
• Maintains strong familiarity of company products by attending company training classes, and reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.
• Administers parts program for contract service and repair to meet budget expectations and customer satisfaction.
• Performs other duties as may be assigned.

EDUCATION & EXPERIENCE

• Bachelor's degree (or equivalently substantial industry and management experience); or two years' experience managing at a branch departmental level; or an equivalent combination of education and experience.
• Requires a valid driver’s license and a satisfactory Motor Vehicles Report.
• Thorough knowledge of the elevator industry and general management methods within the elevator industry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.

BENEFITS

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to contact us.