Elevator Service & Operations Leader

Otis Elevator Co.; Virginia Beach (VA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

401(k) plan

Medical coverage

Paid vacation

Life insurance

Tuition reimbursement

Employee recognition

Job summary

Otis Elevator Co. in Richmond, VA is seeking a Service Manager – Sales and Operations to lead a high‑performing Virginia Operating Territory team. You will oversee service sales, field operations, and safety programs while aligning with the General Manager to achieve business objectives.

The role emphasizes developing the customer portfolio, managing field staff, onboarding new hires, and driving continuous improvement. Relocation assistance may be available for out‑of‑market candidates.

Qualifications

• 5+ years elevator industry management experience.
• 5+ years people leadership experience in the elevator industry, or related industry.
• Strong written and verbal communication skills.
• Self-motivated with the ability to manage multiple projects.
• Knowledge and enforcement of EH&S policies and processes.
• Bachelor’s degree strongly desired, with 5 years of experience.

Responsibilities

• Partner with the General Manager to develop and implement the operating territory service sales and operations business plan.
• Lead field operations for service/maintenance projects and service sales to meet schedules and deadlines.
• Set expectations for field engagement and provide training and performance management.
• Expand customer portfolio and loyalty through best-in-class service and repairs.
• Hire, onboard, and develop team members while coordinating with Product Line experts on operational challenges.

Skills

Elevator management

People leadership

Sales & ops

Budgeting

Safety compliance

Education

Bachelor’s degree

Job description

Otis Elevator Co. in Richmond, VA is seeking a Service Manager – Sales and Operations to lead a high‑performing Virginia Operating Territory team. You will oversee service sales, field operations, and safety programs while aligning with the General Manager to achieve business objectives.

The role emphasizes developing the customer portfolio, managing field staff, onboarding new hires, and driving continuous improvement. Relocation assistance may be available for out‑of‑market candidates.