Elevator Service & Sales Ops Leader

Otis Elevator Co.; Richmond (VA); Hybrid; USD 130,000 - 170,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, vision coverage

Paid vacation & holidays

Life insurance & disability coverage

Tuition reimbursement

Job summary

Otis Elevator Company in Richmond, VA seeks a Service Manager – Sales and Operations to lead a high-performing team in the Virginia Operating territory. You’ll direct service sales and field operations, drive safety and quality, and strengthen customer partnerships.

Responsibilities include staffing, training, performance reviews, and budget adherence. The role emphasizes cross-functional leadership, relationship building with customers, and delivering service enhancements while achieving

Qualifications

• 5+ years elevator industry management experience.
• 5+ years people leadership experience in the elevator industry or related field.
• Strong written and verbal communication skills to interact with customers and teams.
• Self-motivated with ability to manage multiple simultaneous projects.
• Comfortable in a technical environment using Microsoft software.
• Knowledge and enforcement of EH&S policy and processes.
• Bachelor’s degree with 5 years of experience.

Responsibilities

• Partner with and support the General Manager to develop and implement service sales and operations plans.
• Lead field operations for service/maintenance projects and service sales, meeting schedules.
• Set expectations for field technicians and support performance reviews.
• Expand customer portfolio and loyalty for service and repairs.
• Develop action plans to address safety, defects, and support needs.
• Generate field leads and assist sales in selling upgrades.
• Interface with Product Line experts on operational challenges and safety concerns.
• Lead resolution of customer issues within the territory and manage contractual disputes.

Skills

Elevator industry management

People leadership

Team-oriented

Communication skills

Self-motivated

MS Office

EH&S policy knowledge

Financial statements understanding

Contract terms awareness

Education

Bachelor's degree in relevant field

High school diploma + 10 years experience

Tools

Microsoft Office

Job description

Otis Elevator Company in Richmond, VA seeks a Service Manager – Sales and Operations to lead a high-performing team in the Virginia Operating territory. You’ll direct service sales and field operations, drive safety and quality, and strengthen customer partnerships.

Responsibilities include staffing, training, performance reviews, and budget adherence. The role emphasizes cross-functional leadership, relationship building with customers, and delivering service enhancements while achieving