Elevator Safety & Compliance Data Triage Specialist

City of New York; New York (NY); On-site; USD 71,000 - 82,000; Full time

Job summary

The City of New York's Elevators Inspections unit seeks a data-savvy professional to review intake processes, monitor data sources, and ensure proper assignment and handling of complaints related to elevator and vertical transportation safety.

The role involves data cleansing, cross-referencing multiple data sources, and supporting management with cease-use and restore inspections, as well as reviewing construction documents to support regulatory compliance.

Qualifications

• Five years of full-time elevator experience in assembly, installation, repair, or design; or as an inspector of elevator safety.
• Three years with related training or sixty credits toward a degree in mechanics or electrical/electrical engineering fields.
• Apprentice program completion in maintenance elevator mechanics or elevator inspection; with related experience.
• Licensure as a professional engineer or registered architect per NY Education Law.
• Equivalent education/experience to the above three pathways.

Responsibilities

• Review complaint intake for non-compliance at properties and address accordingly.
• Monitor data sources (311 referrals, unit databases, DOB Now, BIS, etc.) for accurate complaint assignments.
• Identify, analyze, and interpret trends in data sets to improve outcomes.
• Administratively resolve duplicative/multiple complaints and unsubstantiated cases.
• Refer complaints to City, State, or Federal agencies when necessary.
• Coordinate with unit supervisors to prioritize operational needs and improvements.
• Cross-reference data from primary/secondary sources to improve resolution efficiency.
• Possess knowledge of DOB NOW operations and assist personnel with issues.
• Oversee service levels and notify unit management of discrepancies.
• Assist with cease use and restore to service inspections and review related construction documents.
• Monitor Elevator Unit reports and audits and adapt to operational needs.

Education

Elevator experience

Formal elevator-related training

Apprentice program completion

Professional engineer license

Registered architect license

Job description

The City of New York's Elevators Inspections unit seeks a data-savvy professional to review intake processes, monitor data sources, and ensure proper assignment and handling of complaints related to elevator and vertical transportation safety.

The role involves data cleansing, cross-referencing multiple data sources, and supporting management with cease-use and restore inspections, as well as reviewing construction documents to support regulatory compliance.