Triage Officer, Elevators

City of New York; New York (NY); On-site; USD 71,000 - 82,000; Full time

Job summary

The City of New York's Elevators Inspections unit seeks a data-savvy professional to review intake processes, monitor data sources, and ensure proper assignment and handling of complaints related to elevator and vertical transportation safety.

The role involves data cleansing, cross-referencing multiple data sources, and supporting management with cease-use and restore inspections, as well as reviewing construction documents to support regulatory compliance.

Qualifications

• Five years of full-time elevator experience in assembly, installation, repair, or design; or as an inspector of elevator safety.
• Three years with related training or sixty credits toward a degree in mechanics or electrical/electrical engineering fields.
• Apprentice program completion in maintenance elevator mechanics or elevator inspection; with related experience.
• Licensure as a professional engineer or registered architect per NY Education Law.
• Equivalent education/experience to the above three pathways.

Responsibilities

• Review complaint intake for non-compliance at properties and address accordingly.
• Monitor data sources (311 referrals, unit databases, DOB Now, BIS, etc.) for accurate complaint assignments.
• Identify, analyze, and interpret trends in data sets to improve outcomes.
• Administratively resolve duplicative/multiple complaints and unsubstantiated cases.
• Refer complaints to City, State, or Federal agencies when necessary.
• Coordinate with unit supervisors to prioritize operational needs and improvements.
• Cross-reference data from primary/secondary sources to improve resolution efficiency.
• Possess knowledge of DOB NOW operations and assist personnel with issues.
• Oversee service levels and notify unit management of discrepancies.
• Assist with cease use and restore to service inspections and review related construction documents.
• Monitor Elevator Unit reports and audits and adapt to operational needs.

Education

Elevator experience

Formal elevator-related training

Apprentice program completion

Professional engineer license

Registered architect license

Job description

• Job Category: Public Safety, Inspections, & Enforcement
• Salary Band: $80,000 to $90,000
• Compensation: USD 70,898 - USD 81,533

Job Description

The Elevators Inspections unit performs inspections of the construction, alteration, capacity, and safety of equipment and devices, including passenger, freight and sidewalk elevators, escalators, dumbwaiters, wheelchair lifts, conveyers, personal hoists, and amusement devices.

• Responsible for reviewing the complaint intake process to identify, interpret, analyze, and appropriately address complaints made to the Department, involving allegations of non-compliant conditions at various properties.
• Monitors relevant data sources, including but not limited to 311 referrals, unit databases, BSMART, BIS, DOB Now, etc., to ensure accuracy of complaint assignments.
• Identifies, analyzes, and interprets trends or patterns within available data sets.
• Administratively resolves duplicative and multiple complaints.
• Investigates, and when possible, administratively resolves unsubstantiated complaints utilizing department records.
• Filters and "cleans" data by reviewing relevant reports, printouts, and indicators, to locate and correct complaint categorization problems.
• Refers complaints to appropriate jurisdictions, i.e., City, State & Federal Agencies, or other DOB units, when necessary.
• Works with Unit supervisors to prioritize operational needs when required.
• Cross-references data from primary or secondary data sources, to improve resolution efficiency.
• Possesses knowledge of how DOB NOW operates and assists personnel with any issues.
• Oversees service levels and notifies unit management of any discrepancies.
• Monitors multiple complaints and notifies supervisors.
• Assists Unit management with the handling of cease use and restore to service inspections.
• Performs research and reviews elevator and/or vertical transportation related construction documents, as required.
• Monitors and oversees Elevator Unit reports and audits.
• May be called upon to perform additional responsibilities based on the operational needs of the Unit.

Qualifications

1. Five years of full-time satisfactory experience in the actual assembly, installation, repair or design of elevators; as a maintenance elevator machinist with elevator manufacturers of recognized standing; as a maintenance elevator mechanic working on various standard makes of elevators; or as an inspector of the construction, alteration, maintenance, or safety of elevators; or
2. Three years of experience as described in "1" above, and two years of formal training or education in an accredited college, technical school or trade school in courses in or directly related to installation, repair or design of elevators; or
3. Three years of experience as described in "1" above, and sixty (60) credits towards a degree in applied mechanics, mechanical engineering, mechanical engineering technology, electrical engineering, or electrical engineering technology from an accredited college or university; or
4. Completion of an apprentice program, a minimum of three years in length, in the maintenance elevator mechanic trade or elevator inspection and one of the following: (a) Two years of experience as described in "1" above; or (b) Two years of education as described in "2" above; or (c) 60 credits as described in "3" above; or
5. A license as a professional engineer or registered architect issued pursuant to the New York State Education Law.
6. Education and/or experience which is equivalent to "1," "2," "3," or "4" above.
7. To be eligible for placement to Assignment Level II, individuals other than licensed professional engineers or registered architects must have, after meeting the minimum requirements, at least one additional year of experience as described in "1" above.
8. To be eligible for placement to Assignment Level III, individuals other than licensed professional engineers or registered architects must have, after meeting the requirements for Assignment Level II above, at least one year of experience as described in "1" above in a supervisory capacity.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.