Triage Officer, Elevators

City of New York; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

The Department of Building seeks a qualified professional to review complaint intake related to elevator, escalator, and related equipment safety. You will analyze complaints, monitor multiple data sources, and coordinate with City, State, and Federal agencies to resolve noncompliant conditions.

Responsibilities include data cleansing, trend analysis, prioritizing operational needs, and supporting elevator unit audits. Strong communication and knowledge of DOB processes are essential for success.

Qualifications

• Five years of full-time experience in elevator assembly, installation, repair or design; or as an inspector of elevator construction, maintenance, or safety.
• Three years of experience as described and two years of formal training or education in related elevator fields.
• Professional Engineer or Registered Architect license issued under NYS Education Law.
• Education/experience equivalent to the listed requirements.
• Additional year of relevant experience may be needed for Assignment Level II/III.

Responsibilities

• Review complaint intake to identify, interpret, analyze, and address complaints about non-compliant conditions at properties.
• Monitor data sources (311 referrals, unit databases, DOB Now, BIS, etc.) for accurate complaint assignments.
• Identify trends and patterns in data sets and cross-reference sources to improve resolution efficiency.
• Administratively resolve duplicative complaints and refer to appropriate jurisdictions when needed.
• Assist with cease use and restore to service inspections and review construction documents as required.

Skills

NYC construction codes knowledge

DOB Now: Inspections

Analytical skills

Written and verbal communication

Word / Excel proficiency

Education

Professional Engineer license (NY)

Registered Architect license (NY)

Elevator trade apprenticeship completion

Tools

DOB Now: Inspections system

Job description

The Elevators Inspections unit performs inspections of the construction, alteration, capacity, and safety of equipment and devices, including passenger, freight and sidewalk elevators, escalators, dumbwaiters, wheelchair lifts, conveyers, personal hoists, and amusement devices.

Under Direction

• Responsible for reviewing the complaint intake process to identify, interpret, analyze, and appropriately address complaints made to the Department, involving allegations of non-compliant conditions at various properties.
• Monitors relevant data sources, including but not limited to 311 referrals, unit databases, BSMART, BIS, DOB Now, etc., to ensure accuracy of complaint assignments.
• Identifies, analyzes, and interprets trends or patterns within available data sets.
• Administratively resolves duplicative and multiple complaints.
• Investigates, and when possible, administratively resolves unsubstantiated complaints utilizing department records.
• Filters and \"cleans\" data by reviewing relevant reports, printouts, and indicators, to locate and correct complaint categorization problems.
• Refers complaints to appropriate jurisdictions, i.e., City, State & Federal Agencies, or other DOB units, when necessary.
• Works with Unit supervisors to prioritize operational needs when required.
• Cross-references data from primary or secondary data sources, to improve resolution efficiency.
• Possesses knowledge of how DOB NOW operates and assists personnel with any issues.
• Oversees service levels and notifies unit management of any discrepancies.
• Monitors multiple complaints and notifies supervisors.
• Assists Unit management with the handling of cease use and restore to service inspections.
• Performs research and reviews elevator and/or vertical transportation related construction documents, as required.
• Monitors and oversees Elevator Unit reports and audits.
• May be called upon to perform additional responsibilities based on the operational needs of the Unit.

Minimum Qualifications

• Five years of full-time satisfactory experience in the actual assembly, installation, repair or design of elevators; as a maintenance elevator machinist with elevator manufacturers of recognized standing; as a maintenance elevator mechanic working on various standard makes of elevators; or as an inspector of the construction, alteration, maintenance, or safety of elevators; or
• Three years of experience as described in ”1” above, and two years of formal training or education in an accredited college, technical school or trade school in courses in or directly related to installation, repair or design of elevators; or
• Three years of experience as described in ”1” above, and sixty (60) credits towards a degree in applied mechanics, mechanical engineering, mechanical engineering technology, electrical engineering, or electrical engineering technology from an accredited college or university; or
• Completion of an apprentice program, a minimum of three years in length, in the maintenance elevator mechanic trade or elevator inspection and one of the following: (a) Two years of experience as described in “1” above; or (b) Two years of education as described in “2” above; or (c) 60 credits as described in “3” above; or
• A license as a professional engineer or registered architect issued pursuant to the New York State Education Law.
• Education and/or experience which is equivalent to “1,” “2,” “3,” or “4” above.
• To be eligible for placement to Assignment Level II, individuals other than licensed professional engineers or registered architects must have, after meeting the minimum requirements, at least one additional year of experience as described in “1” above.
• To be eligible for placement to Assignment Level III, individuals other than licensed professional engineers or registered architects must have, after meeting the requirements for Assignment Level II above, at least one year of experience as described in “1” above in a supervisory capacity.

Preferred Skills

• Working knowledge of NYC Construction Codes, particularly Building Code Chapter 30 - Elevators & Conveying Systems- Computer proficiency, including Microsoft Word, Microsoft Excel, and DOB Now: Inspections- Analytical skills- Strong written and verbal communication skills- Ability to prepare statistical reports

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.