Elevated Front Desk Concierge - Luxury High-Rise

Associa; Miami (FL); On-site; USD 40,116,000 - 63,039,000; Full time

Job summary

Associa is seeking a Front Desk Agent to greet visitors, verify access, and provide excellent resident service. You will manage deliveries, monitor security, and coordinate with maintenance and management to meet resident needs.

The role requires professional communication, discretion, and the ability to work with minimal supervision while ensuring a secure and welcoming lobby environment. English fluency is required; Spanish, Russian, or Portuguese are a plus.

Qualifications

• Front desk experience or customer service in a hospitality setting preferred.
• “Greet visitors and verify access to units with discretion.”
• “Maintain confidentiality of guest information and property data.”
• “Input and retrieve information in property management systems accurately.”

Responsibilities

• Greet visitors and vendors; verify access and provide directions.
• Coordinate all deliveries and package handling for residents.
• Monitor security cameras and exterior doors; maintain a secure environment.
• Manage guest/vendor access to residential floors and communicate with staff.
• Assist with daily front desk procedures and interdepartmental communications.
• Answer phones clearly and professionally; perform duties with accuracy and speed.

Skills

Customer service

English fluency

Communication

Teamwork

Attention to detail

Crisis management

Discretion

Security awareness

Education

High school diploma

Vocational training

Tools

Property management system

POS system

Computers

Job description

Associa is seeking a Front Desk Agent to greet visitors, verify access, and provide excellent resident service. You will manage deliveries, monitor security, and coordinate with maintenance and management to meet resident needs.

The role requires professional communication, discretion, and the ability to work with minimal supervision while ensuring a secure and welcoming lobby environment. English fluency is required; Spanish, Russian, or Portuguese are a plus.