Front Desk Concierge – Luxury High-Rise Condominium

Associa; Miami (FL); On-site; USD 40,116,000 - 63,039,000; Full time

Job summary

Associa is seeking a Front Desk Agent to greet visitors, verify access, and provide excellent resident service. You will manage deliveries, monitor security, and coordinate with maintenance and management to meet resident needs.

The role requires professional communication, discretion, and the ability to work with minimal supervision while ensuring a secure and welcoming lobby environment. English fluency is required; Spanish, Russian, or Portuguese are a plus.

Qualifications

• Front desk experience or customer service in a hospitality setting preferred.
• “Greet visitors and verify access to units with discretion.”
• “Maintain confidentiality of guest information and property data.”
• “Input and retrieve information in property management systems accurately.”

Responsibilities

• Greet visitors and vendors; verify access and provide directions.
• Coordinate all deliveries and package handling for residents.
• Monitor security cameras and exterior doors; maintain a secure environment.
• Manage guest/vendor access to residential floors and communicate with staff.
• Assist with daily front desk procedures and interdepartmental communications.
• Answer phones clearly and professionally; perform duties with accuracy and speed.

Skills

Customer service

English fluency

Communication

Teamwork

Attention to detail

Crisis management

Discretion

Security awareness

Education

High school diploma

Vocational training

Tools

Property management system

POS system

Computers

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Front Desk Agent should be impeccably mannered & discreet. Greet visitors to property, verify and supply guided access to units, be the gatekeeper of the residences. The Front Desk staff will have experience working in customer service with the ability to interact positively with individuals and take initiative in providing a high level of resident service and support. Front Desk Associate will also be responsible for rovering the building premises and package handling for residents.

• Greeting vendors, residents and their guests.
• Coordinating all deliveries of packages, flowers, restaurant food.
• Duties include controlling and monitoring security cameras.
• Monitoring of building's exterior doors, and maintaining a secure environment for our residents.
• Monitoring and Controlling guest/vendor access to residential floors.
• Collaborating with other building staff personnel, and ensure residents, and their guests needs are met.
• Review daily front desk procedures and facilitate communication between unit owner, maintenance team and property management.
• Ensure all areas are maintained in a professional and clean manner during shift.
• Follow all safety and security policies, programs and procedures.
• Be able to handle crisis situations in the event of emergency and/or fire.
• Be able to answer the telephone and speak clearly and professionally.
• Other duties as assigned by management.

Requirements

Essential:

• High school graduate or equivalent vocational training certificate.
• Compute basic arithmetic.
• Fluency in English both verbally and non-verbally.
• Provide legible communication and directions.
• Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest/member's service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest/member information and pertinent resort data.
• Ability to input and access information in the property management system/computers/point of sales system.

Desirable:

• Some college or training in Hospitality Industry.
• Previous experience as Front Desk Agent.

Job Type: Full-time

Experience:

• Customer Service: 2 years (Preferred)
• Spa: 2 years (Preferred)

Education:

• High school (Required)

Language:

• English (Required)
• Spanish, Russian, Portuguese preferred

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.