Elegant Host: Warm Welcome & Reservations Expert

Carneros Resort and Spa; Napa (CA); On-site; USD 22,000 - 36,000; Part time

Job summary

Carneros Resort and Spa in Napa, CA is seeking a gracious, polished Host to be the first and last impression at Boon Fly Cafe, delivering warmth and professionalism in a fast-paced, upscale environment.

The role focuses on warmly welcoming guests, managing reservations and walk-ins, guiding table assignments, and communicating guest needs to the team.

Candidates should have luxury hospitality experience, strong communication, and a team-oriented mindset to uphold the resort's high standards.

Qualifications

• Previous experience in a similar role within luxury hospitality.
• Strong communication skills and attention to detail.
• Ability to work in a fast-paced, guest-focused environment.
• Familiarity with Boon Fly, FARM, Hilltop operations.

Responsibilities

• Warmly welcome guests upon arrival and provide a genuine, memorable first impression
• Manage reservations and walk-ins using reservation systems (e.g., OpenTable or similar platforms)
• Coordinate table assignments to optimize flow and ensure smooth service
• Communicate effectively with management, servers, and kitchen staff regarding guest needs and timing
• Maintain a clean, organized, and inviting host stand and entry area
• Provide accurate information about menus, specials, resort amenities, and local attractions
• Handle guest inquiries, special requests, and concerns with professionalism and care

Skills

Communication

Attention to detail

Team player

Job description

Carneros Resort and Spa in Napa, CA is seeking a gracious, polished Host to be the first and last impression at Boon Fly Cafe, delivering warmth and professionalism in a fast-paced, upscale environment.

The role focuses on warmly welcoming guests, managing reservations and walk-ins, guiding table assignments, and communicating guest needs to the team.

Candidates should have luxury hospitality experience, strong communication, and a team-oriented mindset to uphold the resort's high standards.