Morning Host — Warm Welcome & Dining Support

Pacific Hospitality Group; Napa (CA); Vor Ort; USD 19.000 - 27.000; Vollzeit

Zusammenfassung

Pacific Hospitality Group is seeking a Front of House Host for Olive & Hay at The Meritage Resort & Spa in Napa, CA. The Morning Host welcomes guests, manages seating and reservations, and supports servers to ensure smooth service.

The role requires friendly, organized individuals with strong communication skills, a willingness to learn reservation systems, and the ability to stand for long periods. Must be 18+, with a valid Food Handler Card within 30 days.

Qualifikationen

• Previous hospitality, restaurant, or customer service experience preferred.
• Strong communication, interpersonal, and organizational skills.
• Friendly, professional demeanor with a genuine passion for guest service.
• Ability to multitask and remain composed in a fast-paced restaurant environment.
• Basic computer skills and willingness to learn restaurant reservation and telephone systems.
• Ability to communicate effectively with guests and team members.
• Flexible availability, including mornings, weekends, and holidays.
• Must be at least 18 years of age.
• Valid Food Handler Card or ability to obtain one within 30 days of employment.

Aufgaben

• Warmly greet and welcome guests upon arrival, escort them to their tables, present menus, and provide information about dining options and resort amenities.
• Manage reservations, walk-ins, and waitlists while ensuring efficient seating arrangements and balanced guest distribution among servers.
• Monitor table availability, guest counts, and estimated wait times, communicating updates to management and the service team.
• Accommodate guest preferences, special requests, and dietary considerations whenever possible.
• Answer incoming telephone calls, assist with reservations, and respond professionally to guest inquiries.
• Maintain the cleanliness, organization, and overall presentation of the host stand, menus, entrance, and waiting areas.
• Communicate relevant guest information, VIP arrivals, special occasions, and service requests to the appropriate team members.
• Assist with monitoring table readiness and coordinating with bussers and servers to support efficient table turns.
• Support the service team with food running, beverage refills, table clearing, and other duties as business levels require.
• Thank guests upon departure, invite them to return, and address guest concerns within the scope of the position.

Kenntnisse

Communication

Interpersonal skills

Organization

Customer service

Multitasking

Basic computer skills

Food handler knowledge

Jobbeschreibung

Pacific Hospitality Group is seeking a Front of House Host for Olive & Hay at The Meritage Resort & Spa in Napa, CA. The Morning Host welcomes guests, manages seating and reservations, and supports servers to ensure smooth service.

The role requires friendly, organized individuals with strong communication skills, a willingness to learn reservation systems, and the ability to stand for long periods. Must be 18+, with a valid Food Handler Card within 30 days.