Electronics Tech Support Specialist I

Mouser Electronics, Inc.; Mansfield (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Mouser Electronics in Mansfield, Texas is seeking a Technical Support Representative I to assist customers with selecting semiconductors, interconnects, and related components. You will handle inquiries by phone and chat, guide users through Mouser’s website, and coordinate with internal teams to resolve issues promptly.

You will maintain high service levels, document interactions, and participate in supplier trainings and company meetings as needed.

Qualifications

• Provides high-quality customer service across interactions.
• Assists customers in selecting components and uses Mouser resources.
• Guides customers on navigating Mouser website and chat.
• Communicates requirements with customers and internal teams.
• Attends supplier trainings and company meetings.
• Maintains professional representation and supports other teams.

Responsibilities

• Delivers the highest quality customer service and interacts with internal and external contacts.
• Uses resources to help customers select components and supports product inquiries.
• Teaches customers how to navigate the Mouser website to find information quickly.
• Communicates requirements with customers and Mouser departments.
• Maintains proper phone and chat coverage and dependable attendance.
• May travel to supplier trainings and trade shows as needed.

Skills

Customer service

Product support

Technical knowledge

Communication

Chat/Phone support

Team collaboration

Multitasking

MS Word

MS Excel

MS Outlook

English proficiency

Education

Bachelor's degree in electronics engineering

Equivalent field of study

Tools

MS Word

MS Excel

MS Outlook

Job description

Mouser Electronics in Mansfield, Texas is seeking a Technical Support Representative I to assist customers with selecting semiconductors, interconnects, and related components. You will handle inquiries by phone and chat, guide users through Mouser’s website, and coordinate with internal teams to resolve issues promptly.

You will maintain high service levels, document interactions, and participate in supplier trainings and company meetings as needed.