Electronics Repair & Customer Support Specialist

Techy Frederick; West Virginia; On-site; USD 30,000 - 42,000; Full time

Job summary

Techy Frederick is seeking a customer-focused technician to repair phones, tablets, laptops and desktops in a welcoming store environment. The role emphasizes friendly service, accurate inventory handling and clear communication with customers.

Ideal candidates have high school diplomas and sales or customer service experience, with availability for evenings and weekends as needed. Training will align with corporate processes and store standards.

Qualifications

• High school diploma required.
• Sales / customer service experience required.
• Must have experience repairing phones, tablets, and computers.
• Ability to work in fast-paced environment.
• Willing to work nights, weekends, and holidays if needed.
• Good communication and organizational skills.

Responsibilities

• Answer calls, check-in and checkout customers.
• Assist with daily inventory counts.
• Repair electronic devices (phones, tablets, laptops, desktops).
• Clean store areas (floors, windows, shelves).
• Follow corporate daily task list.
• Provide excellent customer service.
• Take on new roles and responsibilities as assigned.
• Limit personal phone usage.
• Update tickets and leads on shift.
• Do marketing as required.
• Order parts promptly and update customers.

Skills

Customer service

Communication

Organizational skills

Positive attitude

Flexible schedule

Education

High school diploma

Tools

Electronics repair tools

Job description

Techy Frederick is seeking a customer-focused technician to repair phones, tablets, laptops and desktops in a welcoming store environment. The role emphasizes friendly service, accurate inventory handling and clear communication with customers.

Ideal candidates have high school diplomas and sales or customer service experience, with availability for evenings and weekends as needed. Training will align with corporate processes and store standards.